Bilingual Client Services Representative - Spanish

United States Digital Space LLC; Las Vegas (NV); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

United States Digital Space LLC in Las Vegas, NV is hiring for an inbound contact center specialist. The role handles calls, chats, and emails, aiming for accurate solutions and excellent client experience. Must be bilingual (English/Spanish) with 1+ year of customer service experience and strong problem-solving ability.

Responsibilities include data capture, risk escalation, and adapting to evolving processes. On-site 40-hour shifts; high school diploma required; benefits eligible.

Qualifications

• Proficient in English and Spanish.
• 1+ years of customer/client service experience.
• Demonstrates integrity, commitment and drive to deliver positive service.
• Ability to advise solutions and resolve complex client problems.
• Reliable with good attendance and adherence to schedule.
• Weekend and holiday coverage required.
• Clear communication with clients to improve financial lives.
• Ability to learn new information and technology platforms.
• Minimum intermediate computer proficiency.

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified.
• Records data captured during client interactions accurately.
• Identifies and escalates for risk review or further analysis.
• Reads updates and learning materials and applies them during calls for speed and accuracy.
• Complies with regulations, procedures, and financial controls.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Reliability

Attendance

Team player

Education

High School Diploma or GED

Job description

United States Digital Space LLC in Las Vegas, NV is hiring for an inbound contact center specialist. The role handles calls, chats, and emails, aiming for accurate solutions and excellent client experience. Must be bilingual (English/Spanish) with 1+ year of customer service experience and strong problem-solving ability.

Responsibilities include data capture, risk escalation, and adapting to evolving processes. On-site 40-hour shifts; high school diploma required; benefits eligible.