BILINGUAL Client Service Specialist - Remote TX Only

Heard & Smith, LLP; San Antonio (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading law firm is seeking a Bilingual Client Service Specialist to provide excellent customer relations and support for clients through the claims process. This remote position offers a competitive hourly wage, excellent benefits, and opportunities for professional growth in a supportive team environment. Candidates should be fluent in Spanish and English, possess strong communication skills, and have a high school diploma or equivalent.

Benefits

Great Medical Benefits Package

Wellness Program

401k with Annual Employer Profit-Sharing

Qualifications

• Fluency in Spanish and English, both verbal and written.
• High School Diploma required; degree preferred.
• Previous call center experience.

Responsibilities

• Handle 50-75 client calls daily, ensuring high customer satisfaction.
• Maintain accurate records of client interactions and concerns.
• Address client complaints professionally and confidentially.

Skills

Fluent Spanish

Fluent English

Customer Service

Problem Solving

Attention to Detail

Communication

Education

High School Diploma

Degree preferred

Tools

MS Office Outlook

Job description

BILINGUAL Client Service Specialist - Remote TX Only

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BILINGUAL Client Service Specialist - Remote TX Only

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Remote Bilingual Client Service Specialist (Spanish, English)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someones life!

• Fast-paced, and professional environment;
• Great team environment;
• Great Medical Benefits Package;
• Wellness Program;
• Competitive Salary $14.50-$16.50 per hour based on experience
• 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!).

As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.

Full Time, Mon-Fri, no nights or weekends! Must reside in Texas.

As aClient Service Specialist you will:

• Take approximately 50-75 calls per day in a professional call center environment
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Focus on retention of every client while providing excellent customer service
• Maintain a 90% or above quality score on calls
• Retain and recall SSA (Social Security Administration) and company policies and processes
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Confidently address clients concerns and complaints including those of upset clients
• Use good judgment to discern what issues may be urgent and need a managers or directors attention immediately

To be successfulas aClient Service Specialist you will need:

• Fluent Spanish and English (verbal and written)
• High School Diploma; Degree preferred; or equivalent combination
• Call center experience
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
• Multi-tasking skills and the ability to work well under pressure
• Attention to detail and accuracy
• Excellent telephone, communication, and active listening skills
• Excellent spelling and grammar
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Problem analysis and problem-solving
• Has professional manner and high energy level, exhibits a positive attitude
• Strong organizational skills
• Self-motivated, able to work with little supervision
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team
• Ability to work remotely from home as needed per business needs (see remote requirements)
• Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
• Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred

Minimum Requirements for a Remote Home Office Client Service Specialist:

• Computer with up-to-date operating system (No Chromebooks, Macs, Tablets)
• Camera - internal to computer or external
• Fast internet connection (20MB+)
• Wired Ethernet cable Internet connection in your home office
• Land line telephone or good cell phone signal in home office
• Quiet, private home office with no distractions during business hours

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Legal Services

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