Bilingual Client Service Representative (Mandarin required)

Charles Schwab; Austin (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation and sabbatical after 5+ 

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Austin, TX is seeking a bilingual Client Service Representative to assist domestic and international clients with trading and account inquiries. You will work in a collaborative, fast-paced environment to support trading of stocks, ETFs, mutual funds and options, plus translation work for internal partners.

The role emphasizes strong communication, integrity, and a flexible shift structure, with hybrid work options and development opportunities in a client-focused financial

Qualifications

• Must be able to read, write, and speak Mandarin in addition to English.
• Experience in financial services and client communication is preferred.
• Willingness to work in a structured schedule with shifts and breaks.
• Demonstrates integrity, professionalism, and strong work ethic.

Responsibilities

• Serve international and domestic clients with trading and general account servicing needs.
• Assist with trading stocks, ETFs, mutual funds and options.
• Provide document translation services for internal partners and clients as needed.
• Support Stock Plan Services during evening and overnight shifts.

Skills

Mandarin fluency

Client communication

Financial services knowledge

Attention to detail

Education

Finance/Economics coursework

Bachelor’s degree preferred

Job description

Your opportunity

In addition to the salary range, this role is eligible for a bonus and language incentive opportunities.

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our flexible work options, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry.

As a Bilingual Client Service Representative, you will service international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work in a collaborative, fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. We also complete document translation services for internal partners and service clients in foreign language as needed. Evening and overnight shifts will also support our clients within Stock Plan Services. The relationships that you create and uphold will have a direct impact as you aid our clients to “Own Their tomorrow.”

What you have

Required Qualifications:

• In addition to English, must be able to read, write, and speak in Mandarin
• Series 7 & 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time.
• Well-developed and effective communication skills to establish trust and rapport with clients through both verbal and written communication
• Available to work in a structured schedule and adhere to assigned schedule including lunch and break time as pre-determined by business need.
• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
• Willingness and desire to learn in a fast-paced and evolving environment.

Preferred Qualifications:

• 2+ years of college study in finance, economics, business administration, or related area; bachelor’s degree is preferred.
• 2+ year of customer service experience, preferably in financial services; 1+ years of experience working with clients through phone/chats/emails.
• Basic to intermediate knowledge of investment products. Ability to explain these complex subjects via the phone.
• Ability to quickly identify client needs, demonstrate empathy and compassion in responses, and apply sound judgment when taking action(s) to achieve client objectives via phone/chat/email.
• Flexible and able to work on emails/chats/phones as business needs change.
• High flexibility in shift times especially early in the morning as business needs.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance