Bilingual Client Service Rep, Call Center - Remote - Military Veterans

State Collection Service, Inc.; North Carolina; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with employer match

HSA / Flexible spending accounts

Paid holidays

Wellness programs

Job summary

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to handle inbound and outbound calls, resolving questions about insurance, financial assistance, and processing payments. Veterans and Military Spouses are encouraged to apply.

Remote positions require US residency; bilingual candidates receive up to $2.00/hr more in the first year. Non-bilingual earn $16.00/hr, bilingual $18.00/hr, with quarterly increases possible.

Qualifications

• 1+ years’ experience in a Call Center or Customer Service role with public contact.
• Knowledge of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred.
• Willingness to work irregular hours including evenings and Saturdays.

Responsibilities

• Make and answer calls in the name of the client to resolve billing and payment issues.
• Respond to information requests from patients/accounts in a professional, thorough manner.
• Follow client-specific protocols and policies in daily duties.

Skills

Customer service

Call center experience

Healthcare terminology

Bilingual

Job description

Remote

Health Care Customer Service Representatives

Health Care Customer Service Representative , you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. Veterans and Military Spouses Encouraged to Apply**

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Follows client-specific protocols and policies when carrying out duties
• 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Bilingual candidates will provide additional support for bilingual calls

The minimum internet speed requirements for remote work are as follows:

Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.

Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!

Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided

All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at .

Remote workers must be based in the United States and must reside in one of the following states:

* State Collection Service is an