Bilingual Claims Ops Leader — Customer Service

Chubb in; San Juan (PR); On-site; USD 60,000 - 80,000; Full time

Job summary

Chubb seeks a Claims Operations & Customer Service Team Leader (Finance) in San Juan to guide the FNOL Intake, Payments & Customer Service group and ensure accurate claims registration, timely payments, and policy compliance.

You will coach staff, monitor performance, collaborate with adjusters and other departments, and drive process improvements to enhance service quality and customer satisfaction. Bilingual English/Spanish required with strong communication and analytical skills.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Strong knowledge of claims processes and customer service operations.
• Experience with claims-related systems and databases.
• Excellent verbal and written communication; bilingual English and Spanish.
• Detail-oriented with strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Lead daily workflow of FNOL Intake, Payments & Customer Service team.
• Monitor performance, productivity, quality, and turnaround times.
• Provide coaching and guidance to team members.
• Ensure claims are registered and processed accurately per policies.
• Oversee quality of claim notes, docs, and system entries.
• Handle customer inquiries and claim status requests professionally.
• Coordinate with adjusters, examiners, and other departments.
• Identify process improvements to boost efficiency and service.
• Prepare and review operational reports and team updates.
• Support training, onboarding, and development.
• Ensure confidentiality and compliance.
• Perform related duties and special projects.

Skills

Interpersonal skills

Analytical skills

Problem solving

Verbal communication

Written communication

Bilingual English/Spanish

Attention to detail

Organization

Multitasking

MS Office (Outlook, Teams, Word, Excel

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office suite

Job description

Chubb seeks a Claims Operations & Customer Service Team Leader (Finance) in San Juan to guide the FNOL Intake, Payments & Customer Service group and ensure accurate claims registration, timely payments, and policy compliance.

You will coach staff, monitor performance, collaborate with adjusters and other departments, and drive process improvements to enhance service quality and customer satisfaction. Bilingual English/Spanish required with strong communication and analytical skills.