Bilingual Child Support Customer Services Representative Supervisor - 00000479

Georgia.gov; Secaucus (NJ); Remote; USD 50,000 - 70,000; Full time

Job summary

A government agency in New Jersey seeks a Bilingual Child Support Services Representative Supervisor to oversee a team working with child support obligations. Candidates must be fluent in both English and Spanish, have supervisory experience, and a commitment to enhancing the well-being of children. This role offers a generous benefits package and the opportunity for telework based on eligibility.

Benefits

Flexible work schedule

Comprehensive benefits package

Telework opportunities

Qualifications

• Five years of direct job-related experience, including two years in a supervisory role.
• Experience in child support services preferred.

Responsibilities

• Supervises a unit communicating conditions of obligations and enforcement actions.
• Interprets state and federal laws and assists staff with complex cases.
• Provides human resources direction to assigned staff.

Skills

Fluent in English and Spanish

Excellent oral and written communication skills

Strong proficiency in Microsoft Office Suite

Analytical and interpersonal communication skills

Education

High school diploma/GED

Job description

Overview

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Division of Child Support Services (DCSS) is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs including but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

The Georgia Department of Human Services (DHS), The Division of Child Support Services (DCSS) is seeking candidates for the position of Bilingual Child Support Services Representative Supervisor for the Communication Center. Candidates must be fluent in both English and Spanish (oral and written) and eligible for a bilingual supplement upon receipt of an acceptable score on a DHS administered assessment.

Note: This is a telework position. Compliance with the State of GA teleworking policy requirements and maintenance of high-speed internet access are requirements for persons approved to telework.

JOIN OUR TEAM!!!

Pay Grade: I

Responsibilities

• Supervises a unit that reinforces and communicates the conditions of existing obligations and enforcement actions.
• Interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive complex cases.
• Provides human resources management direction to assigned staff.
• Performs administrative assignments as required for the efficient operations of the unit.
• Coordinates and participates in local and statewide project, as requested.
• Performs other professional responsibilities as assigned by manager, director or leadership team.

Core Competencies

• Home-based technology that is equipped with a Windows-based operating system and high-speed internet access in order to receive the agency’s software applications required for candidates approved to telework.
• Compliance with State of GA teleworking policy requirements.
• Excellent oral, written, analytical, presentation, and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
• Stars System proficient and Edge trained is a plus.
• Fluent in English and Spanish (written and verbal).

Qualifications

• High school diploma/GED AND Five (5) years of direct job-related experience which includes Two (2) years in a lead worker, team leader, or supervisory role.

OR

• Four (4) years of experience at the lower-level Child Support Cust Svc Rep 2 (SST091) or position equivalent.

OR

• Two (2) years of experience at the lower level Child Support Cust Svc Rep 3 (SST092).

OR

• One (1) year of experience at the lower level Child Support Cust Svc Rep 4 (SST093) or position equivalent.

Additional Information

For more detailed information about the Georgia Department Human Services, visit the DHS website. Employment information: Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer. If you require accommodations under the Americans with Disabilities Act (ADA), please email the request by the closing date of this announcement to the HRHelpline. The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records, and criminal background checks. DHS accepts educational credentials recognized by CHEA and/or the US Department of Education (DOE). DHS will contact educational institutions to verify degree, diploma, licensure, etc. This position is subject to close at any time once a satisfactory applicant pool has been identified.