Bilingual Case Manager - The Mayer

The People Concern; Los Angeles (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Case Manager to support vulnerable populations in Los Angeles. This role focuses on empowering clients through evidence-based practices like harm reduction and trauma-informed care. As a key member of a multidisciplinary team, you will engage with clients to facilitate their housing stability and independence. Your expertise in case management will help clients navigate barriers to housing, ensuring they receive the comprehensive support they need. Join a mission-driven organization that values compassion and community integration, and make a significant impact in the lives of those you serve.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b)

Paid Holidays

Paid Vacation Days

Employee Assistance Plans (EAP)

Flexible Spending Account (FSA)

Corporate Discounts

Discounts on Hotels and Restaurants

Qualifications

• Valid Driver’s license and reliable transportation required.
• Experience working with individuals facing multiple barriers.

Responsibilities

• Maintain a caseload of approximately 20 high acuity Clients.
• Collaborate with LA County DMH and DHS programs.
• Assist Clients in applying for benefits and coordinate services.

Skills

Bilingual Communication

Case Management

Harm Reduction

Trauma-Informed Care

Client Engagement

Education

Bachelor’s Degree

Experience with Homeless Individuals

Job description

5500 Hollywood Blvd, Los Angeles, CA 90028, USA Req #11516

Thursday, April 10, 2025

Role: Bilingual Case Manager - The Mayer

Reports to:Program Manager

Program: 1603- Housing Retention

Department: Housing

Location: The Mayer - 5500 Hollywood Blvd, Los Angeles, CA 90028

Setting:100% Onsite

Schedule: Monday - Friday, 8am - 4:30pm

Status:Full-time/Non-Exempt/Non-Management

Benefits:Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

SUMMARY:

Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients’ housing stability, self sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housingplacement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with
recently housed Clients to support housing retention and further coordinates multiple services to meetindividualized needs. The Case Manager collaborates with Clients to learn independent living skills and otherlife-skills vital to successful transition from homelessness into permanent housing.

Essential Duties and Responsibilities:

• Maintain a caseload of approximately 20 high acuity Clients for intensive case management services(up to 40 if low acuity).
• Develop relationships with Clients with a focus on facilitating independence and maintenance ofimproved physical and mental health.
• Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services(DHS) programs to enhance coordination within Clients’ treatment team.
• Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries.
• Assist in the screening, intake, and enrollment of Clients including orientation to program policies andgoals.
• Complete comprehensive biopsychosocial assessments and functional needs assessments to guideindividualized treatment planning.
• Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
• Write and maintain accurate, complete, and up-to-date progress notes and data in electronicdatabases as required by the program and its funding sources.
• Ensure all Client documents within physical charts are complete, accurate, current, and filed as guidedby agency, department, and funder expectations.
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
• Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order tobuild sustainable community connections and reduce the need for emergency health care services.
• Directly transport Clients in personal vehicle to various agencies and healthcare providers in thegreater Los Angeles area to decrease barriers to access and increase community reintegration.
• Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, mealpreparation, appointment scheduling, health maintenance, and socialization within communitieswhere they become housed.
• Communicate effectively with property managers and other third party partners.
• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staffmeetings, direct individual supervision, and trainings.
• Adapt workload as directed by supervisor in response to funder expectations.
• Other duties, as assigned.

Qualifications:

• Valid Driver’s license, reliable car, auto insurance, and an acceptable driving record.
  
• Willing and able to transport Clients in your personal vehicle.
  
• Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.

Preferred Qualifications:

• Bachelor’s degree preferred; or a minimum two years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Demonstrated knowledge of case management, preferred.
• Combination of field (may need to travel) and indoor office environment
  
• On occasion walk or drive to different local sites
  
• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
  
• Will necessitate working in busy and at times loud environments
  
• Will be exposed to elements like cold, heat, dust, noise and odor
  
• May need to bend, stoop, twist, and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

• Medical Insurance
• Vision Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts
  
• Job Family Julie
• Pay Type Hourly
• Employment Indicator 100% in person by JD