Bilingual Case Manager (Remote Flexible, Spanish Speaking)

Pair Team; Concord (CA); Hybrid; Full time

Job summary

An innovative firm is seeking a highly motivated Lead Care Manager to enhance the accessibility of healthcare for underserved communities. This role involves engaging with individuals facing serious mental health and substance use challenges, ensuring they receive comprehensive care through a community-led model. You will utilize relationship-based strategies and evidence-based approaches to support members, coordinate care, and navigate social support systems. Join a passionate team dedicated to making a difference and enjoy the flexibility of primarily remote work with occasional community visits. This is a fantastic opportunity to contribute to meaningful change in the healthcare landscape.

Benefits

401k

$100 monthly work from home stipend

Gas reimbursements

Flexible vacation policy

Provided equipment for the role

Opportunities for rapid career progression

Qualifications

• Experience in case management is preferred with strong organizational skills.
• Ability to work collaboratively in a multidisciplinary team.

Responsibilities

• Maintain ongoing caseload and promote engagement with health goals.
• Support members with social support navigation and conduct outreach.

Skills

Empathy

Organizational skills

Cultural fluency

Collaboration

Technical skills

Education

1+ years of general work experience

Case Management experience (preferred)

Tools

CRM databases

Microsoft Excel

Microsoft Word

Video conferencing tools

Job description

Concord, California

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.

Pair Team cares for the highest-need Medicaid recipients through a community-led model. We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care. As a support system for the community, we provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home.

What You’ll Do

• Maintain ongoing caseload of individuals through the utilization of evidence-based approaches to promote engagement and achievement of health goals.
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system.
• Conduct periodic telephonic and SMS outreach to ensure timely follow-up to members.
• Work with members to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan.
• Support nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks.
• Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions.
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations.
• Identify and break down barriers ensuring individuals’ continuation with the program.
• Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups.
• Coordinate physical care management appointments through collaboration with external and internal providers.
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.

What You’ll Need

• 1+ years of general work experience (Case Management preferred).
• You are physically located in California.
  • Field Ops requires you to maintain reliable transportation for engagement at clinic, community-based organization, and health system partner locations.
  • Virtual Ops requires a quiet, HIPAA compliant and internet connected space.
• Strong understanding of cultural fluency.
• High degree of empathy.
• Ability to work collaboratively in a multidisciplinary team.
• Organizational skills.
• Ability to remain patient when faced with adversity.
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing.
• A valid driver’s license and auto liability insurance.

Preferred Qualifications:

• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder.
• 2+ years of case management experience.
• Experience with motivational interviewing.
• Knowledge of medical terminology.
• Zest for problem solving, seeking answers, and thinking outside the box.
• Detail-oriented and organized self-starter who is a rockstar multitasker.
• Reliable and comfortable in an ever-changing environment.

Salary: $22-$25/hour
Benefits: 401k, Monthly $100 work from home expense stipend for your WFH days, Gas reimbursements for your on-site engagement days, Flexible vacation policy -- take the time you need to recharge!, We provide all of the equipment needed for the role, Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries sent to [e-mail]. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below.

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