Bilingual Case Manager_JOR

National Youth Advocate Program (NYAP); Fairfax (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

Pet insurance

401(k)

Summer hours

Mileage reimbursement

Phone allowance

Student loan repayment

CEUs & trainings

Job summary

National Youth Advocate Program (NYAP) is seeking a Case Manager I for La Jornada to manage timely assessments and service plans for children in care. You will upload documents to ORR’s UC Portal, maintain comprehensive case files, and support CQI initiatives.

The role requires a Bachelor’s degree in behavioral sciences or related field, bilingual English/Spanish fluency, and willingness to work flexible hours including weekends.

Qualifications

• Bachelor’s degree in the behavioral sciences, human services, or social services.
• Child welfare/case management experience encouraged.
• Flexible schedule including weekends/evenings on call.

Responsibilities

• Coordinate case management services for children in care under the Lead Case Manager.
• Maintain active caseload and work on sponsorship and reunification processes.
• Ensure case assessments submitted within ORR timelines and maintain required files.
• Coordinate referrals to external care providers and health interpretation/translation services.
• Conduct initial intake interviews with youth and liaise with sponsors/families as needed.
• Provide weekly updates to youth and family members and mentor junior case managers.

Skills

Bilingual English/Spanish

Case management

Documentation

Interagency coordination

Communication skills

Education

Bachelor’s degree in behavioral sciences/human services/social services

Tools

UC Portal

Microsoft Office/ computers

Database systems

Job description

Benefits and Compensation

• 33 paid days off each year (11 holidays + 22 days PTO)
• Healthcare benefits for you and your family.
• Pet insurance with discounts and reimbursements.
• Competitive salaries, 401(k), summer hours off (half‑day Fridays and work anniversary trips).
• Mileage reimbursement, phone allowance, student loan repayment assistance, CEUs and ongoing trainings/education.

Position Summary

The Case Manager I for La Jornada is a child welfare professional responsible for completion and submission of timely assessments and service plans, ensuring document uploads into ORR’s UC Portal, and maintaining required comprehensive case files compliant with ORR Policy and NYAP’s CQI Team.

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Coordinate case management services for children in care under the direction of the Lead Case Manager.
• Maintain active caseload and work on sponsorship and reunification process.
• Ensure case management assessments are completed within ORR’s allotted timeframes.
• Coordinate timely referrals to external care providers and maintain consistent communication with stakeholders.
• Coordinate timely referrals to child advocate services, ensuring appropriate health interpretation and translation services are available.
• Conduct on‑site admission and initial intake interviews with youth.
• Interview sponsors/family members or work alongside the Providencia Group to complete sponsor vetting.
• Participate in pre‑staffing and staffing processes.
• Coordinate with assigned legal service providers for timely provision of “Know Your Rights” presentations and legal screenings.
• Ensure children in care are provided a safe environment and timely release from ORR care.
• Provide weekly face‑to‑face updates to youth and telephonic contact and updates to family members/sponsors.
• Coach, mentor, and guide case managers in ORR policy, procedure, and child welfare best practices.
• Establish and maintain strong relationships with assigned foster parents and act as program liaison.
• Transport children to facilitate program services, including court appointments, attorney visits, and other appointments as needed.
• Participate in reporting significant incidents (SIRs) per policies and procedures.
• Maintain UC electronic and physical files, upload documents in UC Portal and Evolve.
• Participate in continuous quality improvement activities on a weekly/monthly/quarterly basis.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in the behavioral sciences, human services, or social services.
• Child welfare and/or case management experience strongly encouraged.
• Work flexible schedule, including weekends and evenings on call.
• Proficient use of desktop and laptop computers, smartphones, tablets, printers, fax machines, and database programs.
• Bilingual (English/Spanish); fluency in Spanish required.
• Minimum automobile insurance coverage of $100,000/300,000 bodily liability.
• 21 years of age, valid state driver’s license, reliable personal vehicle, and a good driving record.

Other Skills

• Work independently on 8 UC cases with minimal supervision; may increase based on sponsor category.
• Ensure proper supervision of youth at all times.
• Demonstrate tolerance and respect for ideas and actions of others.
• Possess a sincere desire and ability to advocate for children facing behavioral, immigration, educational, legal, developmental, and socio‑economic challenges.

Physical Demands

• Manual dexterity, tactile, visual, and audio acuity.
• Repetitive motion, prolonged sitting and standing, and sustained visual and mental application.
• Occasional lifting up to 25 pounds, bending, pulling, carrying.
• Frequent travel and long driving periods; frequency varies by program demands.
• Reasonable accommodations may be provided for disabilities.

Equal Opportunity Statement

We are an Equal Opportunity Employer who celebrates diversity and is committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About NYAP

National Youth Advocate Program has been serving communities and clients since 1978, and we continue to grow each year. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out‑of‑Home Placement, and Reunification/Permanency. We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth, and families.