Bilingual Case Manager ( English/Korean)

Hamilton-Madison House; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Hamilton-Madison House in New York, NY seeks a full-time Bilingual Case Manager (English/Korean) to support individuals and families through intake, needs assessment, and service planning. You will coordinate referrals, access public benefits, and ensure culturally and linguistically appropriate communication.

You will maintain accurate documentation, prepare reports, and collaborate with internal programs and external partners, while participating in community events to strengthen engagement.

Qualifications

• Strong case management skills including assessment, service planning, coordination of care, and advocacy.
• Fluency in English and Korean, with cross-cultural communication.
• Knowledge of New York City social services and public benefits systems.

Responsibilities

• Conduct intake, needs assessment, and develop service plans for individuals and families.
• Coordinate referrals and access to healthcare, housing, and other supports.
• Maintain accurate documentation and prepare program reports.
• Collaborate with internal programs and external partners.
• Participate in outreach, advocacy, and community events to strengthen engagement.

Skills

Case management

Bilingual English/Korean

Documentation

Community outreach

Public benefits knowledge

Trauma-informed care

Education

Bachelor's degree in social work / related field

Job description

Company Description

Hamilton-Madison House is a longstanding community-based organization serving the diverse residents of New York City's Lower East Side and beyond. Since 1898, the organization has fostered care and connection by providing individualized support and building a thriving, inclusive community. Staff members bring strong linguistic and cultural competence to meet the needs of a multicultural population. Services span all life stages and include education, healthcare, social services, and community programs designed to help individuals and families thrive. The organization remains committed to expanding support citywide while maintaining deep neighborhood roots.

Role Description

This is a full-time, on-site Bilingual Case Manager (English/Korean) role based in New York, NY. The Case Manager will provide direct case management services to individuals and families, including intake, needs assessment, service planning, referrals, and ongoing follow-up. The role includes assisting community members with access to public benefits, healthcare, mental health resources, housing support, and other social services, with culturally and linguistically appropriate communication in both English and Korean. The Case Manager will maintain accurate documentation, prepare reports, and coordinate care with internal programs and external partners. The position also involves outreach, advocacy, and participation in community events and workshops to strengthen engagement and support.

Qualifications

• Strong case management skills, including assessment, service planning, coordination of care, and advocacy.
• Fluency in English and Korean, with the ability to communicate effectively across cultures and support diverse communities.
• Solid organizational and documentation abilities, including maintaining records, preparing reports, and managing time effectively.
• Interpersonal and communication skills to build trust, engage clients, collaborate with colleagues, and work with community partners.
• Knowledge of social services, public benefits systems, and community resources in New York City.
• Demonstrated commitment to equity, inclusion, and trauma-informed, person-centered care.
• Bachelor's degree in social work, psychology, human services, or a related field; relevant experience in community-based or social service settings is highly valued.
• Ability to work on-site in New York, NY, with flexibility to participate in occasional evening or weekend community activities as needed.