Bilingual Care Manager

Fred Finch Youth & Family Services; Oakland (CA); On-site; USD 31,684 - 39,950; Full time

Benefits offered by this job

PTO 21 days

9 holidays

401k matching

Degree assistance up to $10,000

Health insurance premiums

Job summary

Fred Finch Youth & Family Services in Oakland seeks a CARE Manager to oversee cases, coordinate health care benefits, provide education and help clients access care promptly and cost‑effectively. You will collaborate with clients, families and other providers to promote wellness and independence, serve as an advocate, and participate in an interdisciplinary team within a digitally driven environment.

The role requires bilingual English/Spanish, flexible hours, and strong knowledge of local

Qualifications

• Bilingual: English/Spanish required.
• Minimum of three (3) years of relevant work experience.
• High school graduate or GED.
• Long-time resident of the community with good knowledge of local resources.
• Ability to complete the training program and ongoing educational requirements.
• Ability to work flexible hours, including occasional night/weekend work.
• Excellent oral and written communication skills.
• Ability to exercise judgment in applying professional services.
• Demonstrates cultural competency with diverse groups.
• Comfortable using computer for documentation and organizing work.

Responsibilities

• The CARE Manager oversees specific cases, coordinates health care benefits, provides education and facilitates client access to care in a timely and cost‑effective manner.
• The CARE Manager collaborates and communicates with clients, caregivers/family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment, while ensuring access to appropriate services and maximizing client benefit.
• Serves as an advocate for clients and acts as a liaison with other programs and external health and social service providers in the community.

Skills

Bilingual English/Spanish

Interpersonal skills

Excellent communication skills

Flexible hours

Strong organizational skills

Independent in virtual environment

Active listening

Education

High school graduate or GED

Tools

EMR/EHRs/Care Management software

Microsoft Office Suite

Job description

CARE Manager

Pay/Benefits at a Glance

• Pay range is between $23.00 - $29.35 per hour. The actual compensation will be determined based on experience and other factors permitted by law.
• 21 PTO Days per year.
• 9 Nationally Observed Holidays.
• 401k matching up to 6%.
• Up to $10,000 in the Degree Assistance Program.
• Affordable monthly health care premiums.
• To learn more about our full benefits package, click here.

Our Culture and Mission

We envision Fred Finch as a healing-centered organization where our diverse staff at all levels feels at home. We are committed to creating an environment where employees can thrive, grow, and explore opportunities. Together, we actively work on diversity within our organization and the communities we serve.

Fred Finch Youth & Family Services partners with individuals and communities to provide culturally responsive services that cultivate mental and physical resilience and wellness. The Enhanced Care Management (ECM) Program, operating under the umbrella of Fred Finch CARES, is a comprehensive care coordination benefit launched in July 2023 under CalAIM (California Advancing and Innovating Medi-Cal). ECM adopts a Whole Person Care Approach to healthcare, providing physical, behavioral, emotional, and social services to enhance care coordination and health outcomes. It is a care‑coordination service offered to children, youth, and their families insured through Managed Medi‑Cal. With a cross‑regional services delivery model in both Northern and Southern California, ECM aligns and coordinates services across multiple systems of health and behavioral healthcare while addressing social determinants.

What You Will Do

The CARE Manager oversees specific cases, coordinates health care benefits, provides education and facilitates client access to care in a timely and cost‑effective manner. The CARE Manager collaborates and communicates with clients, caregivers/family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment, while ensuring access to appropriate services and maximizing client benefit.

The CARE Manager also serves as an advocate for clients, an active client of the interdisciplinary team, a liaison with other programs and external health and social service providers in the community.

Qualifications

• Bilingual: English/Spanish required.
• A minimum of three (3) years of relevant work experience.
• High school graduate or GED.
• Long-time resident of the community with good knowledge of the resources of this community.
• Ability to complete the training program and ongoing educational requirements as assigned.
• Ability to work flexible hours, including occasional night/weekend work.
• Interpersonal savvy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships.
• Ability to do home visits and outreach.
• Experience with usage of EMR/EHRs/Care Management software.
• Strong organizational skills and ability to manage and maintain a personal schedule.
• Ability to establish priorities and meet deadlines.
• Ability to work independently within a virtual operating environment and as part of a team.
• Excellent oral and written communication skills.
• Ability to exercise judgment in the application of professional services.
• Active listening skills and genuine compassion for others.
• Enjoy collaboration within a team environment and working with people of different skills and experience.
• Knowledge of community resources in the local market.
• Able to maintain clear professional boundaries with patients and coworkers.
• Commitment to represent the company with professionalism.
• Demonstrates cultural competency and ability to work with diverse groups of community clients.
• Comfortable using computer for documentation, communication, and organizing work.
• Demonstrated cultural responsiveness in working with diverse families.
• Must be able to respond quickly to emergencies, and to learn and implement Pro‑ACT (or other agency approved crisis de‑escalation training).
• Clean driving record: current CA Driver’s License or ability to obtain within 10 days after.
• Must have access to dependable transportation; personal car insurance meeting minimum liability coverage required if position requires driving for work or transporting.
• Basic computer and keyboarding competence with the ability to use Microsoft Office Suite and/or competency with electronic clinical documentation.

Preferred

• Prior experience as a Community Health Worker, Peer Support Specialist, Medical Assistant or similar role.
• Fluency in threshold languages.

Fred Finch Youth & Family Services (FF) is an Equal Opportunity Employer. FF does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.