Bilingual Care Coordinator

Insight Global; Lutz (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Insight Global is seeking a Referral/Care Coordinator for a top healthcare services client in Florida. The role focuses on coordinating referrals, obtaining authorizations, and communicating with patients to ensure timely scheduling and accurate documentation.

The ideal candidate will be patient-focused, highly organized, and thrive in a fast-paced clinical environment while upholding HIPAA standards and delivering exceptional customer service.

Qualifications

• High school diploma or GED.
• Experience with patient referral processing.
• Experience processing insurance authorizations through Availity.
• Ability to multitask in a fast-paced healthcare environment.

Responsibilities

• Coordinate and process all patient referrals for specialty services
• Obtain and manage referral authorizations per protocol
• Communicate with patients regarding scheduling and referral status
• Enter referral, hospital, outpatient, and DME authorizations into the system
• Track outstanding referral reports and follow up as needed
• Receive consultant reports and route documentation to physicians
• Coordinate pre-admission testing with clinic staff and patients
• Maintain compliance with company policies and HIPAA standards

Skills

Patient referral processing

Insurance authorizations (Availity)

Multitasking in healthcare

Education

High school diploma or GED

Tools

Availity

Job description

Insight Global is seeking a Referral/Care Coordinator for a top healthcare services client. This individual will support medical management and referral coordination by ensuring patients are efficiently scheduled for specialty care, authorizations are properly obtained, and all referral documentation is accurately maintained.

The ideal candidate is patient-focused, highly organized, and thrives in a fast-paced clinical environment while delivering exceptional customer service and maintaining strict compliance with HIPAA guidelines.

Day-to-Day:

• Coordinate and process all patient referrals for specialty services
• Obtain and manage referral authorizations per protocol
• Communicate with patients regarding scheduling and referral status
• Enter referral, hospital, outpatient, and DME authorizations into the system
• Track outstanding referral reports and follow up as needed
• Receive consultant reports and route documentation to physicians
• Coordinate pre-admission testing with clinic staff and patients
• Maintain compliance with company policies and HIPAA standards

REQUIRED SKILLS AND EXPERIENCE

• High school diploma or GED
• Experience with patient referral processing
• Experience processing insurance authorizations through Availity
• Ability to multitask in a fast-paced healthcare environment