Bilingual Care Coordination Specialist

ModivCare; Jenkintown (PA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with a 6% match

Paid Time Off

10 Paid Holidays

Employee Assistance Program

Employee Discounts (retail, hotel,food

Voluntary Term Life and AD&D Insurance

Legal Services Insurance

Short-Term and Long-Term Disability

Accident, Critical Illness & Hospital

Indemnity Insurance

Job summary

CareGivers America - SEPA is seeking a Bilingual Care Coordinator Associate to support our patients by coordinating care, processing referrals, and communicating with families and clinicians to ensure timely access to services.

The role requires a high school diploma, 1+ years of customer service (home health experience preferred), and bilingual English/Spanish. Office based in Jenkintown, PA with a Monday–Friday day schedule and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Bilingual required, English and Spanish.

Responsibilities

• Receive and process referrals from various sources, such as hospitals and physicians.
• Collaborate with internal teams to determine patient eligibility and initiate the intake process.
• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries, concerns, and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Education

High school diploma

Job description

CareGivers America - SEPA is seeking a Bilingual Care Coordinator Associate to support our patients by coordinating care, processing referrals, and communicating with families and clinicians to ensure timely access to services.

The role requires a high school diploma, 1+ years of customer service (home health experience preferred), and bilingual English/Spanish. Office based in Jenkintown, PA with a Monday–Friday day schedule and comprehensive benefits.