Bilingual Care Access Navigator

Open Door Family Medical Centers, Inc; Village of Tarrytown (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) plan

Flexible spending accounts

Generous paid time off

Onsite Wellness facilities

Educational assistance

Job summary

Open Door Family Medical Centers seeks a Care Access Representative for Ossining or Tarrytown to promote patient access to health and wellness services. You will assist with RD and Behavioral Health scheduling, outreach, and rapid rebooking to reduce no-shows.

The role requires bilingual Spanish/English fluency, strong customer service, and the ability to navigate complex schedules within a team-based care model.

Qualifications

• High school diploma or GED required.
• Bilingual Spanish and English fluency required.
• Proficient computer use, including Microsoft 365 applications.
• Strong customer service and written/speaking communication abilities.

Responsibilities

• Assist in managing schedules for Registered Dietitians and Behavioral Health providers.
• Schedule and reschedule patients; confirm appointments by phone or text.
• Assess barriers to attendance and help address them.
• Respond to patient inquiries daily.
• Conduct Social Care Network screenings and connect to follow-up navigation.
• Outreach for educational program participation and maintain documentation.

Skills

Bilingual Spanish/English

Interpersonal skills

Active listening

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Open Door Family Medical Centers seeks a Care Access Representative for Ossining or Tarrytown to promote patient access to health and wellness services. You will assist with RD and Behavioral Health scheduling, outreach, and rapid rebooking to reduce no-shows.

The role requires bilingual Spanish/English fluency, strong customer service, and the ability to navigate complex schedules within a team-based care model.