Bilingual Call Center Underwriter I - PL

Team Focus Insurance Group; Florida; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Pet Insurance

Flexible Spending Account

Paid Holidays

Volunteer Days

Parental Leave

Short/Long-Term Disability

Tuition Reimbursement

Remote and Hybrid Opportunities

Job summary

Team Focus Insurance Group is seeking an experienced Personal Lines Underwriter in Florida to review applications, analyze risk, and determine coverage and pricing guidelines. You will maintain strong agent relationships and provide guidance on policy forms within underwriting rules.

Requirements include 3–5 years of underwriting experience in personal lines, knowledge of P&C underwriting principles, and proficiency with MS Office.

Qualifications

• Three to five years of underwriting experience in Personal Lines including homeowners and other lines.
• Strong knowledge of Property/Casualty insurance underwriting principles and personal lines policy elements.
• Ability to analyze complex applications and make informed risk decisions.
• Customer service and conflict-resolution skills, including handling agent or client inquiries professionally.
• Self-motivated, disciplined, and able to maintain productivity without direct supervision.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) for documentation, reporting, and team collaboration.

Responsibilities

• Review and process applications for all personal lines coverage to determine eligibility for company programs.
• Analyze applications, inspections, and endorsements to make risk selection decisions within established underwriting rules and guidelines.
• Accept or reject applications and determine coverage, pricing, and endorsements with accuracy and efficiency.
• Demonstrate proficiency in 5 or more underwriting functions, including risk evaluation, premium calculation, and policy adjustments.
• Serve as a subject matter expert for agents by providing guidance on policy forms, coverage options, and application submission.
• Stay current on underwriting rules, policy forms, industry trends, and regulatory requirements.
• Participate in training sessions and cross-functional initiatives as needed.
• Recommend process improvements to enhance underwriting quality and efficiency.
• Bachelor's degree from a four year college or university preferred.

Skills

Underwriting knowledge

Customer service

Conflict resolution

Self-motivated

MS Office

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Company Overview

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

When you join FOCUS, you immediately become one of our most valued components - and we're committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.

Reviews and analyzes applications, inspections, endorsements, cancellations, and reinstatements to determine policy eligibility while adhering to underwriting rules and guidelines. Accepts or rejects applications and makes risk selections on behalf of the carrier client within underwriting rules and guidelines. Handles inbound calls and chats from agents and clients to provide guidance on policy forms, coverage, and underwriting decisions. Develops and maintains strong agent relationships and acts as a subject matter expert by providing guidance on policy forms, coverage, and departmental processes to both external agents and internal team members.

Policy Underwriting & Risk Assessment

• Review and process applications for all personal lines coverage to determine eligibility for company programs.
• Analyze applications, inspections, and endorsements to make risk selection decisions within established underwriting rules and guidelines.
• Accept or reject applications and determine coverage, pricing, and endorsements with accuracy and efficiency.
• Demonstrate proficiency in 5 or more underwriting functions, including risk evaluation, premium calculation, and policy adjustments.
• Serve as a subject matter expert for agents by providing guidance on policy forms, coverage options, and application submission.
• Stay current on underwriting rules, policy forms, industry trends, and regulatory requirements.
• Participate in training sessions and cross-functional initiatives as needed.
• Recommend process improvements to enhance underwriting quality and efficiency.
• Bachelor's degree from a four year college or university preferred.

Work Experience

• Three (3) to five (5) years of underwriting experience in Personal Lines including homeowners and other lines; You must have general knowledge of insurance statutes, regulations and policies.
• Strong knowledge of Property/Casualty insurance underwriting principles and personal lines policy elements.
• Ability to analyze complex applications and make informed risk decisions.
• Customer service and conflict-resolution skills, including handling agent or client inquiries professionally.
• Self-motivated, disciplined, and able to maintain productivity without direct supervision
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) for documentation, reporting, and team collaboration

Medical, Dental, Vision, Life, Pet; Flexible Spending Account

• ~ Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• ~ Short and Long-Term Disability
• ~ Tuition Reimbursement
• ~ Remote and Hybrid Opportunities Available

Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Disability

Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at .