Bilingual Call Center Supervisor (Spanish)

Openwork; Town of Texas, Katy (WI, TX); On-site; Full time

Job summary

Join a growing home goods company as a Bilingual Sales Associate Team Lead in Katy, TX! You’ll lead a team of sales associates, ensuring exceptional customer service while driving sales and personal development. This role offers competitive pay, stability in employment, and opportunities for growth.

Benefits

Direct Hire Opportunity

Competitive Pay plus Commission

Consistent Schedule

Growth Potential

Paid Time Off

Qualifications

• At least 1 year of leadership or supervisory experience in a relevant field.
• Excellent written and oral communication skills in Spanish.
• Strong customer service and upselling skills.

Responsibilities

• Guide and support a team of sales associates to deliver outstanding customer service.
• Process sales orders, payments, and resolve customer inquiries.
• Lead by example to motivate the team in achieving sales targets.

Skills

Customer Service

Leadership

Bilingual (Spanish)

Organizational Skills

Tech-Savvy

Job description

Exciting Opportunity: Bilingual (Spanish) Sales Associate Team Lead – Join a Growing Home Goods Company in Katy, TX!

Are you a confident, customer-focused leader who speaks fluent Spanish? Do you have a passion for sales and delivering exceptional service? If so, we’re looking for you! Our well-established home goods company in Katy, TX is seeking a Bilingual Sales Associate Team Lead to guide a small team of dedicated sales associates. This is your chance to make a real impact in a thriving business while developing your leadership skills!

What’s in It for You:

• Direct Hire Opportunity: Stability with a trusted company.
• Competitive Pay: $16.50 per hour, plus commission opportunities to boost your earnings.
• Consistent Schedule: Monday to Friday, 9:00 AM – 7:00 PM, and Saturdays, 10:00 AM – 3:00 PM.
• Growth Potential: Lead a small, motivated team and grow with the company.
• PTO: Earn 5 days of paid time off after your first year of service.

Your Responsibilities:

As the Sales Associate Team Lead, you’ll guide and support a team of 4 sales associates to deliver exceptional customer service. You’ll also:

• Handle customer inquiries, complaints, and feedback, ensuring issues are resolved smoothly.
• Process sales orders, payments, exchanges, and returns in line with company policies.
• Manage daily deposits and end-of-day bank verifications.
• Stay up-to-date on promotional offers and product knowledge to upsell effectively.
• Lead by example, motivating your team to meet sales quotas and deliver top-notch service.
• Monitor call and mail histories to ensure all customers are assisted in a timely manner.
• Craft professional emails and communicate effectively with customers and coworkers in both Spanish and English.

What We’re Looking For:

• Leadership Experience: At least 1 year of experience in a leadership or supervisory role, ideally in retail, call centers, or fast food.
• Bilingual Fluency: Excellent written and oral communication skills in Spanish are a must.
• Customer Service Skills: Passion for helping customers, strong upselling abilities, and a friendly, professional demeanor.
• Tech-Savvy: Strong computer skills, including experience with Google Calendar, social media, WhatsApp, Google Chat, and CRM systems.
• Organizational Skills: Ability to multitask, stay organized, and handle multiple responsibilities efficiently.

Why This Role is Perfect for You:

• You’re a natural leader who thrives in a customer-facing environment.
• You’re driven by results and motivated to help your team meet sales targets.
• You enjoy providing top-notch service and solving problems with ease.
• You’re looking for a long-term position with opportunities for growth and development.

Ready to Lead and Excel?

If you’re a bilingual (Spanish), customer service pro with leadership experience, apply today and take the next step in your career with a company that values your skills and passion. Don’t miss out on this opportunity to grow, lead, and succeed!

About Openwork

Openwork is a talent-focused staffing company on a mission to bring ease, accessibility, and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream job, career, or team is a really good place to start. Our mission is helping build careers, companies and communities, one person at a time. Our vision is a fulfilling career for everyone and the right talent for every organization.