Bilingual Call Center Supervisor

BroadPath, LLC; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare service provider is seeking a Call Center Supervisor who is proficient in Spanish. The role involves managing team operations, ensuring compliance, and providing coaching. Candidates should have a minimum of one year in a similar role and strong technical skills. This is an excellent opportunity to work in a supportive environment focused on team development.

Qualifications

• Minimum of one year of experience as a call center supervisor, preferably in healthcare.
• Experience managing employee performance and coaching to call center metrics.
• Strong technical skills, including proficiency in Microsoft Windows.
• Experience with support channels such as telephone, email, and chat.

Responsibilities

• Manage daily operations and monitor performance metrics of the team.
• Ensure compliance with policies and provide coaching and feedback to team members.
• Assist with escalated calls and support team development within a virtual environment.

Skills

Spanish bilingual

Employee performance management

Coaching skills

Technical proficiency in Microsoft Windows

Education

High school diploma or equivalent

Job description

A company is looking for a Call Center Supervisor - Spanish Bilingual.

Key Responsibilities

• Manage daily operations and monitor performance metrics of the team
• Ensure compliance with policies and provide coaching and feedback to team members
• Assist with escalated calls and support team development within a virtual environment

Required Qualifications

• Minimum of one year of experience as a call center supervisor, preferably in healthcare
• Experience managing employee performance and coaching to call center metrics
• Strong technical skills, including proficiency in Microsoft Windows
• Experience with support channels such as telephone, email, and chat
• High school diploma or equivalent