Bilingual Call Center Representative (Spanish Preferred)

24 Hour Fitness; Houston (TX); On-site; USD 25,920 - 36,000; Full time

Benefits offered by this job

Free gym membership

Paid time off

401k with match

Employee Resource Groups

Job summary

24 Hour Fitness in Houston is seeking a full-time Call Center Representative to make warm outbound calls, deliver excellent customer service, and promote our products over the phone. You will engage customers, understand their needs, and guide them toward suitable memberships and services.

The role requires strong communication and sales skills, the ability to perform in a fast-paced environment, and a commitment to meeting targets.

Qualifications

• Excellent communication and interpersonal skills.
• Strong sales aptitude with the ability to persuade and influence others.
• Ability to work well under pressure in a fast-paced environment.
• Detail-oriented with good organizational skills.

Responsibilities

• Make outbound calls to potential customers using the provided lead.
• Engage customers in conversation to understand their needs and preference.
• Present and promote our products or services over the phone.
• Provide accurate information and answer customer inquiries.
• Use effective communication and negotiation skills to close sales.
• Update customer records in the sales software (e.g., Salesforce).
• Meet or exceed sales targets consistently.
• Collaborate with team members to achieve call center goals.

Skills

Communication

Sales aptitude

Pressure under pace

Detail-oriented

Education

High school diploma or equivalent

Job description

FULL-TIME

LOCATION 12553 Westheimer Road Houston TX 77077

About Us

Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas, and more. Studio and cycle classes, personal training, and innovative digital and virtual offerings are all available options to keep our member's minds and bodies fit. Join us in creating a healthy happier world by changing lives through fitness!

Job Summary

As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services. This is a great opportunity for individuals with strong communication and sales skills to thrive in a fast-paced and rewarding environment.

Essential Duties & Responsibilities

• Make outbound calls to potential customers using the provided lead
• Engage customers in conversation to understand their needs and preference
• Present and promote our products or services over the phone
• Provide accurate information and answer customer inquiries
• Use effective communication and negotiation skills to close sales
• Update customer records in the sales software (e.g., "Salesforce")
• Meet or exceed sales targets consistently
• Collaborate with team members to achieve call center goals

Required Knowledge, Skills & Abilities

• Excellent communication and interpersonal skills
• Strong sales aptitude with the ability to persuade and influence others
• Ability to work well under pressure in a fast-paced environment
• Detail-oriented with good organizational skills
• High school diploma or equivalent

Preferred Knowledge, Skills & Abilities

• Prior experience in the fitness or retail industry preferred.
• Knowledge of Membership System software preferred.
• Previous experience in telemarketing, inside sales, or outbound calling is preferred

Physical Demands/ Environmental Conditions

• Able to work 8-hour shifts

Travel Requirement

• Work from central location

Benefits

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Salary range will vary based on geography of the applicant.

Pay Range for Los Angeles, Orange County and Seattle: $27,600.00-$34,500.00 (Exempt), $13.27-$16.59 (Non-Exempt)
Pay Range for Bay Area (California) & New York City (incl. New Jersey): $28,800.00-$36,000.00 (Exempt), $13.85-$17.31 (Non-Exempt)
Pay Range for San Diego & Carlsbad (California) and all other locations: $25,920.00-$32,400.00 (Exempt), $12.46-$15.58 (Non-Exempt)

FUNCTIONAL GROUP Sales