Sales and Service Associate

24 Hour Fitness; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Discounts on products and personal training

Job summary

24 Hour Fitness is seeking a full-time team member to welcome new members and guide them on their fitness journey. This role focuses on developing meaningful relationships with members by actively listening to their goals and recommending personalized solutions.

The ideal candidate will demonstrate strong interpersonal skills, a passion for fitness, and the ability to create an inclusive and motivating experience. Comprehensive benefits and flexible availability across weekdays, weekends, and holidays are offered.

Qualifications

• 1+ years of experience in retail or fitness sales.
• CPR and AED certification must be obtained within 60 days of employment.
• Genuine interest in helping others and personal growth.

Responsibilities

• Build relationships with members and answer questions.
• Maintain gym cleanliness and safety for members.
• Deliver a welcoming experience for guests and members.
• Support new member onboarding and foster a sense of belonging.

Skills

Interpersonal skills

Sales experience

Customer service

Motivational skills

Job description

FULL-TIME Part-time

LOCATION 11528 Gulf Freeway Houston TX 77034

About Us

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well‑being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Job Summary

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

Essential Duties & Responsibilities

• Develop first‑name relationships with members, answer questions, resolve concerns, and connect both members and guests with the appropriate resources.
• Help keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - inspiring them to take the right next steps in pursuing their fitness goals within our community.
• Support an exceptional new member onboarding experience that helps members get connected to our fitness offerings. As the first face they see when they walk in, your friendly greeting/check‑in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Qualifications

Required Knowledge, Skills & Abilities

• Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity.
• Be self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Have at least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.

Availability

Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

Travel Requirement

Minimum travel may be required for training purpose and lead generation.

Variable Compensation

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Benefits

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in‑person and virtually.

Disclaimer

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Functional Group

Service