Bilingual Call Center Representative

Penske Automotive; West Palm Beach (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Hourly pay

Performance bonuses

Benefits package

Training program

Career growth opportunities

Culture of integrity

Job summary

Penske Automotive Group is seeking a motivated Call Center Representative for its Florida operations. You will handle inbound and outbound service calls, gather vehicle information, and schedule service appointments with a focus on customer satisfaction.

No prior experience required—comprehensive training is provided to get you started. A bilingual Spanish/English ability helps you connect with a diverse client base, and a team-oriented environment supports your career growth.

Qualifications

• Bilingual in Spanish and English required.
• Strong customer service with good communication.
• Team player with a positive attitude.
• Ability to handle a fast-paced, results-driven environment.
• No prior experience required; training provided.

Responsibilities

• Answer incoming service calls and relay vehicle information.
• Record and relay basic vehicle details to customers and service advisors.
• Offer price quote ranges for requested services.
• Schedule service appointments and follow up as needed.
• Assist customers with basic maintenance questions and outbound confirmations.

Skills

Bilingual in Spanish and English

Job description

Are you fluent in Spanish and English? Penske Automotive Group wants YOU to join our team as a Call Center Representative! No experience? No problem! We provide comprehensive training to set you up for success. Join our Business Development Center (BDC) and handle outbound service calls for our dealerships in Florida. Don't miss this opportunity to kick-start your career with us -- apply now!

JOIN OUR TEAM

As a Bilingual Call Center Representative, you will answer incoming service calls, record, and relay basic vehicle information, offer price quote ranges for services requested, schedule appointments, answer basic maintenance questions, make outbound confirmation calls, and connect customers with service advisors.

WHAT WE HAVE TO OFFER

• Hourly rate plus the opportunity to earn extra in performance-based bonuses.
• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For".
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Bilingual in Spanish and English is required.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

APPLY WITH US!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. All applicants must possess a valid driver's license and have a good driving record.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.