Bilingual Call Center Representative

TalentHop; United States; Sur place; USD 21 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Flexible schedules

Hands-on training

Résumé du poste

TalentHop is seeking a Bilingual Call Center Representative in the United States to serve as the primary contact for customers in English and Spanish (or other languages). You will provide attentive service, solve issues, and manage information accurately to support customer satisfaction and operational excellence.

Responsibilities include handling calls, updating policy information, staying informed on products, and documenting interactions.

Qualifications

• Strong communication skills to build rapport and explain information clearly.
• Proficient with Windows, Microsoft Office, and online systems.
• Quick learner with adaptability and positive attitude.
• Excellent organizational skills and attention to detail.
• Preferred but not required: bilingual in English and Spanish or other languages, healthcare or insurance experience.

Responsabilités

• Handle inbound and outbound calls professionally and attentively.
• Update policy information accurately in systems.
• Stay informed about products, processes, and regulations.
• Use active listening to understand and address customer needs.
• Build strong customer relationships.
• Document every customer interaction.
• Collaborate with team members to meet goals.
• Contribute ideas to improve processes.

Connaissances

Communication skills

Windows

Microsoft Office

Online systems

Organizational skills

Outils

Windows

Microsoft Office

Description du poste

The organization operates in the data analytics and digital operations sector, addressing challenges in business model transformation and operational efficiency across industries such as insurance, healthcare, banking, financial services, media, and retail. Established in 1999, it leverages data, AI, and industry expertise to help clients improve customer experience, reduce risk, and drive growth. The company serves major clients including leading US insurance companies, global banks, and healthcare payers, with a workforce of over 54,000 employees worldwide.

About the Opportunity

The BILINGUAL CALL CENTER REPRESENTATIVE is tasked with being the primary contact for customers, delivering attentive and accurate service in both English and Spanish or other languages. This role supports the organization by enhancing customer satisfaction through effective communication, problem-solving, and accurate information management, contributing to the overall quality and responsiveness of customer interactions.

Responsibilities

• Handle inbound and outbound calls professionally and attentively.
• Update policy information accurately in systems.
• Stay informed about products, processes, and regulations.
• Use active listening to understand and address customer needs.
• Build strong customer relationships.
• Document every customer interaction.
• Collaborate with team members to meet goals.
• Contribute ideas to improve processes.

Requirements

• Strong communication skills to build rapport and explain information clearly.
• Proficient with Windows, Microsoft Office, and online systems.
• Quick learner with adaptability and positive attitude.
• Excellent organizational skills and attention to detail.
• Preferred but not required: call center experience, bilingual in English and Spanish or other languages, healthcare or insurance experience, ability to manage multiple priorities calmly.

Pay Range and Compensation Package

• Hourly rate: $15.00 to $25.00
• Medical insurance
• Flexible schedules with shifts between 8am and 8pm ET
• Hands-on training and mentoring programs

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.