Bilingual Call Center Representative

Valor Intelligent Processing; Dallas (TX); Hybrid; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun, Engaging Work Environment

Job summary

Valor Intelligent Processing is seeking Bilingual Call Center Representatives for inbound customer service support across the United States. The role involves resolving customer inquiries, troubleshooting issues, and representing renowned brands.

Candidates should possess strong communication skills, effective problem-solving abilities, and the capacity to work in a fast-paced environment. Competitive pay rates between $17.00 to $19.00 per hour plus benefits.

Qualifications

• Must be 18 years or older.
• Ability to type 20+ words per minute.
• Familiarity with Windows operating systems.

Responsibilities

• Handle inbound and outbound customer contacts professionally and efficiently.
• Listen actively to understand customer needs and provide accurate solutions.
• Identify and act on sales opportunities to promote products and services.

Skills

Strong written and verbal communication skills

Conflict resolution skills

Time management

Customer empathy

Basic proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

Are you a strong communicator who thrives in a fast‑paced environment and enjoys helping others? We’re hiring Bilingual Call Center Representatives to support inbound customer service, help desk, and back‑office processing for both commercial clients and public sector programs.

In this role, you’ll interact with customers across the country, resolving inquiries, troubleshooting basic technical issues, assisting with product and process‑related questions, and representing some of the most recognized brands in the world.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound and outbound customer contacts professionally and efficiently
• Listen actively to understand customer needs and provide accurate solutions
• Use internal systems and tools to manage accounts and process inquiries
• Identify and act on sales opportunities to promote products and services
• Clearly explain product features and processes to customers
• Escalate complex or dissatisfied customer issues to management
• Ensure first‑call resolution through effective troubleshooting and communication
• Stay up to date on program changes by attending training and reviewing materials
• Maintain accurate documentation of customer interactions in CRM systems
• Adhere to all scripts, policies, and confidentiality requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management and self‑motivation
• Skilled in conflict resolution, problem‑solving, and customer empathy
• Able to multi‑task, stay focused, and work independently
• Team‑oriented with a strong customer‑first mindset
• Comfortable working in a fast‑paced, dynamic environment

Preferred (Not Required):

• 1+ year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support
• Experience working on state or federal programs

COMPENSATION AND BENEFITS

Hourly rate: $17.00 - $19.00 / hour

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.