Bilingual Call Center Rep (Relationship Coordinator) - Man/Can

Healthfirst; Connecticut; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare company is seeking a Bilingual Call Center Rep to support their Medicare Advantage Plan. The role involves telephonic communication to educate prospective enrollees and families about Long-Term Care enrollment. Candidates should have customer service experience, fluency in English and another language, and be tech-savvy. This position offers a chance to engage with members and assist with enrollment issues, ensuring a positive experience.

Benefits

Health coverage

401k

Recognition programs

Qualifications

• Fluency in English and an additional language required.
• Customer service experience needed.
• Availability for shifts including overtime.

Responsibilities

• Handle inbound and outbound calls adhering to service standards.
• Coordinate appointments and document interactions accurately.
• Assist with enrollment issues and prepare fulfillment materials.

Skills

Customer service

Organizational skills

Cultural sensitivity

Fluency in English

Tech-savviness

Education

High school diploma or GED

Tools

Salesforce

MS Office

Job description

Bilingual Call Center Rep (Relationship Coordinator) - Man/Can

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Job Overview

The Relationship Coordinator supports Healthfirst's Medicare Advantage Plan, Complete Care (MAP), Managed Long Term Care Plan (MLTC), Senior Health Partners (SHP), and Mainstream/Health and Recovery Plan (HARP) populations. This role involves telephonic communication to educate referral sources, prospective enrollees, and families about Long-Term Care enrollment, ensuring clear articulation of product lines and meeting sales quotas. The position requires proficiency with electronic PHI databases and security tools such as Salesforce, RightFax, SharePoint, TruCare, and MS Office 365.

Key Responsibilities

• Handle inbound and outbound calls adhering to service standards.
• Follow up on LTC and Personal Care Service leads in Salesforce.
• Utilize systems like ePACEs and Marx (CMS) for eligibility verification.
• Achieve growth and productivity goals.
• Coordinate appointments and document interactions accurately.
• Assist with enrollment issues and prepare fulfillment materials.
• Engage with members to build trust and maximize appointment scheduling.

Minimum Qualifications

• High school diploma or GED.
• Fluency in English and an additional language.
• Customer service experience.
• Availability for shifts within specified hours, including occasional overtime and weekend work.
• Reliable internet for remote work.
• Proficiency with Microsoft Office and tech-savviness.
• Organizational skills and cultural sensitivity.

Preferred Qualifications

• Healthcare industry experience.
• Knowledge of Medicare/Medicaid products.
• Higher education credentials.
• Experience in call centers and engaging with elderly populations.
• Multicultural communication skills.

Compensation and Benefits

Salary ranges are specified for different locations, with additional benefits including health coverage, 401k, and recognition programs. Compensation depends on experience and qualifications.