Bilingual Call Center Rep - Medical Practice-Florida Based

Surgery Partners; Bradenton (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a Remote Call Center Scheduler who is bilingual in English and Spanish. This role involves answering calls, scheduling appointments, verifying insurance, and maintaining patient records. The ideal candidate has at least one year of experience in scheduling and must be capable of multi-tasking in a busy environment.

Qualifications

• Must have at least 1 year of experience scheduling appointments and/or surgeries.
• Experience with insurance is required.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Answer incoming telephone calls and book appointments accurately.
• Take messages from patients, doctors, and pharmacies.
• Confirm appointments and assist with scheduling changes.

Skills

Bilingual English and Spanish speaking and writing

Scheduling appointments

Insurance knowledge

Multi-tasking

Job description

JOB TITLE: Remote Call Center Scheduler-Bilingual English and Spanish speaking and writing required. Must be located in Florida.

GENERAL SUMMARY OF DUTIES:

• Answer incoming telephone calls
• Accurately book appointments in Next Gen system.
• Take messages from patients, doctors, pharmacies etc.
• Take consultation requests from doctors and hospitals.
• Confirm appointments for the following business day.
• Assist with rescheduling of appointments when changes in scheduling occur.
• Registering new patients, entering all demographics and insurance information. Verify insurance and provide appropriate accurate information to the patient related to insurance, time of visit, paperwork and arrivals as well as office protocols.
• Counseling patients, appointment verification and scheduling appointments/surgeries for multiple physicians.
• Directing calls to the appropriate department/ clinical tasking with appropriate documentation.
• Accurately schedule surgeries, provide pre op instructions.
• Maintain accurate and complete documentation in each patients chart related to the calls/messages.
• Make outbound new patient calls and welcome new patients to the practice.
• Must be capable of multi-tasking and working with a diverse patient population.
• Provide back up support for the Front Office as needed.
• Other duties as needed.

REQUIREMENTS:

• 1 years experience scheduling appointments and/or surgeries
• Experience with insurance
• Bilingual English and Spanish speaking and writing preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.