Bilingual Call Center Agent

Freddie Mac; Jacksonville (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading financial services company is seeking a Call Center Representative to provide customer service for healthcare-related inquiries. This role involves handling calls, delivering accurate information, and maintaining records to support claims processing. Candidates should have a high school diploma and experience in customer service. Bilingual communication skills are preferred, and the position offers the flexibility of remote work.

Benefits

Salary up to $18 per hour

10 days of paid time off annually

Comprehensive benefits package

Work 100% remote

Qualifications

• Minimum 1-2 years of experience in a call center or customer service environment.
• Bilingual (English and Spanish preferred) with the ability to communicate clearly and professionally.
• Strong understanding of third-party administrator (TPA) operations.

Responsibilities

• Handle inbound and outbound calls from providers and members.
• Deliver culturally sensitive customer service regarding medical and other benefits.
• Maintain detailed records of customer interactions.

Skills

Bilingual communication

Customer service skills

Knowledge of healthcare industry

Education

High school diploma or equivalent

Job description

Employer Industry: Call Center Services

Why consider this job opportunity:
- Salary up to $18 per hour
- 10 days of paid time off (PTO) annually, in addition to company-observed holidays
- Comprehensive benefits including medical, dental, vision, life insurance, and a 401K plan
- Opportunity to work 100% remote, providing flexibility in your work environment
- Supportive role in a dynamic industry, with the chance to make a positive impact on client experiences

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls from providers and members, providing accurate information in both English and a second language
- Deliver culturally sensitive customer service regarding medical, dental, vision, COBRA, and other benefits
- Navigate automated systems and escalate complex inquiries to appropriate departments as needed
- Maintain detailed records of customer interactions to support claims processing and operational efficiency
- Stay updated on insurance products, policies, and industry trends to provide informed support

What is Required (Qualifications):
- High school diploma or equivalent; additional certifications in customer service or healthcare administration are a plus
- Minimum 1-2 years of experience in a call center or customer service environment, preferably in healthcare or insurance
- Bilingual (English and Spanish preferred) with the ability to communicate clearly and professionally in both languages
- Strong understanding of third-party administrator (TPA) operations and experience handling provider inquiries related to benefits, eligibility, and claims

How to Stand Out (Preferred Qualifications):
- Additional certifications in customer service or healthcare administration
- Experience specifically within the healthcare or insurance sectors

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