Bilingual Branch Wholesale Product Specialist (Spanish)

The Sherwin-Williams Company; Landover Hills (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Wholesale Product Specialist at Store #5010 in Hyattsville, MD. You will assist customers in person and by phone, determine needs, and present the right products and services while ensuring excellent customer service.

Responsibilities include processing sales, tinting/mixing to specs, delivering as needed, and maintaining product knowledge to support sales goals. The role requires bilingual English/Spanish and physical capability to lift up to 70 lbs.

Qualifications

• Must be at least eighteen (18) years old.
• Legal authorization to work in the United States without sponsorship now or in the future.
• Valid, unrestricted Driver's License.
• Ability to read, write, comprehend, and communicate in English.
• Ability to read, write, comprehend, and communicate in Spanish.
• Ability to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Willingness to work evenings and weekends.
• Internal Sherwin-Williams rating of meets expectations (3) on most recent performance appraisal.
• Completed HR Cloud eLearning courses required for current position.

Responsibilities

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Process sales transactions accurately and consistently with policies and procedures.
• Maintain precise work order files and formulas.
• Tint and mix products, as needed, to customer specifications.
• Clean store equipment.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.
• Suggest ways to improve sales.

Skills

Customer service

Sales experience

English proficiency

Spanish proficiency

Education

High School diploma or GED

Job description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Wholesale Product Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #5010, located at: 7432 Annapolis Rd 34, Hyattsville, MD 20784.

Benefits: This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Maintain precise work order files and formulas
• Tint and mix products, as needed, to customer specifications
• Clean store equipment
• Assist in making deliveries, as needed
• Remain knowledgeable on products offered and discuss available options
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment