Bilingual Branch Wholesale Product Specialist (Spanish)

The Sherwin-Williams Company; Baltimore (MD); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental & vision coverage

FSAs

Paid time off

Résumé du poste

The Sherwin-Williams Company is seeking a Wholesale Product Specialist to serve commercial paint customers at Store #703348 in Baltimore. You will assist customers, process sales, tint and mix products to spec, and help maintain store standards while contributing to sales goals.

Ideal candidates are 18+, legally eligible to work in the U.S., with a High School diploma or GED and experience in retail or customer service. Bilingual English/Spanish is a plus.

Qualifications

• Minimum age 18 and legal work authorization.
• Bilingual English/Spanish preferred for customer interaction.
• Ability to lift up to 50 lbs and stand for long periods.

Responsabilités

• Assist customers in person and over the phone by determining needs and presenting products.
• Process sales transactions accurately and according to policies.
• Tint and mix products to customer specifications.
• Maintain stock and keep work orders organized.
• Remain knowledgeable about products and discuss options with customers.
• Support deliveries as needed and help meet sales goals.

Connaissances

Customer service

Retail sales

Bilingual English/Spanish

Cash handling

Lift up to 50 lbs

Formation

High School diploma or GED

Description du poste

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Wholesale Product Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #703348, located at: 11 South Central Avenue Baltimore MD 21202

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services


• Process sales transactions accurately and consistent with policies and procedures


• Maintain precise work order files and formulas


• Tint and mix products, as needed, to customer specifications


• Clean store equipment


• Assist in making deliveries, as needed


• Remain knowledgeable on products offered and discuss available options


• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age


• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future


• Must have a valid, unrestricted Driver's License


• Must be able to read, write, comprehend, and communicate in English


• Must be able to read, write, comprehend, and communicate in Spanish


• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion


• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation


• If internal to Sherwin-Williams, you must have received at least a \"meets expectations\" (3) rating on your most recent performance appraisal


• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED


• Have at least one (1) year of experience working in a delivery, retail, or customer service position


• Have previous work experience selling paint and paint-related products


• Have previous work experience operating tinting and mixing equipment