Bilingual Branch Manager - Customer Service Leader

QC Holdings, Inc./LendNation; Burley (ID); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

QC Holdings, Inc./LendNation is seeking a Bi-Lingual Retail Sales Branch Manager for Branch 0772 in Burley, ID. The role requires leadership, strong customer service, and time management skills to manage daily operations on-site.

The ideal candidate will have at least 2 years in a management role, with experience in customer service/banking or collections preferred. You will supervise staff, handle cash flow, ensure compliance, and drive branch performance.

Qualifications

• This position requires a minimum of 2 years in a management role.
• Excellent customer service and time management skills.
• Ability to train, coach, and develop employees.
• Experience in customer service/banking/cash handling/collections is a plus.

Responsibilities

• Conduct customer transactions while ensuring excellent service at all times.
• Supervise, coach and train branch employees.
• Manage and audit cash flow, balancing and banking tasks.
• Maintain branch safety and security standards.
• Document and resolve customer and associate comments for proper resolution.
• Monitor branch financial performance and meet profitability goals.
• Lead collections on past-due loans.
• Ensure loans comply with company and federal, state, and local laws.

Skills

Customer service

Management

Communication

Bilingual

Driver's license

Job description

QC Holdings, Inc./LendNation is seeking a Bi-Lingual Retail Sales Branch Manager for Branch 0772 in Burley, ID. The role requires leadership, strong customer service, and time management skills to manage daily operations on-site.

The ideal candidate will have at least 2 years in a management role, with experience in customer service/banking or collections preferred. You will supervise staff, handle cash flow, ensure compliance, and drive branch performance.