Bilingual Automotive Parts Specialist

O'Reilly Automotive Stores, Inc.; Owasso (OK); Presencial; USD 32 000 - 46 000; Tempo integral

Resumo da oferta

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. Bilingual candidates encouraged to apply and support store management in daily tasks.

The role emphasizes customer service, cash handling, merchandise guidance, and basic in-store services. This position may require driving deliveries and performing stock updates as needed.

Qualificações

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification
• Fluency in multiple languages (Spanish is highly desired)

Responsabilidades

• Follow and promote all company customer service programs such as Hi-5 and Low Price Guarantee.
• Greet retail/walk-in customers and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store by answering calls, quoting prices, and offering related items.
• Maintain cash drawer and process transactions accurately.
• Process exchanges and returns per company policy.
• Address and resolve customer complaints.
• Assist with daily image maker and planogram updates, stocking, and related tasks.
• Operate test equipment after training and company requirements.
• Perform in-store services (e.g., wipers, batteries) where allowed.
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Conhecimentos

Customer service

Multitasking

Spanish language

Auto parts

Catalog knowledge

Formação académica

High school diploma

Ferramentas

Brake lathe

Diagnostic tools

POS system

Descrição da oferta de emprego

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. Bilingual candidates encouraged to apply and support store management in daily tasks.

The role emphasizes customer service, cash handling, merchandise guidance, and basic in-store services. This position may require driving deliveries and performing stock updates as needed.