Bilingual Auto Parts & Service Specialist

O'Reilly Auto Parts; Morganton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks. The role emphasizes customer engagement, product knowledge, and efficient checkout.

Bilingual candidates are encouraged to apply; experience with automotive parts and basic service tasks is a plus. This position offers opportunities for growth within the organization.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Multitask with in-store and phone customers.
• Familiar with automotive parts and sales (desirable).
• ASE certification (desirable).
• Bilingual language ability (Spanish) is highly desired.

Responsibilities

• Greet retail/walk-in customers and assist them in selecting merchandise.
• Provide excellent service to customers calling the store and quote prices.
• Handle cash and credit transactions and maintain the cash drawer securely.
• Process exchanges and returns per policy.
• Address and resolve customer complaints in a friendly manner.
• Support store management with daily image maker and planogram updates, stocking, and housekeeping.
• Perform in-store services and possible vehicle-related tasks as trained.
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks. The role emphasizes customer engagement, product knowledge, and efficient checkout.

Bilingual candidates are encouraged to apply; experience with automotive parts and basic service tasks is a plus. This position offers opportunities for growth within the organization.