Bilingual Audiology Support Specialist - Remote

Demant; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits; including dental,視on

Job summary

Demant is seeking a bilingual Audiologist or Hearing Instrument Specialist to join the Audiology & Training team in a remote, home-based role across Canada. You will provide audiological phone support, assist with fitting and troubleshooting, and review software and instrument selection.

The candidate will collaborate with Sales and Training, participate in seminars and product launches, and may travel for training or events as needed.

Qualifications

• Diploma in Audiology or Hearing Instrument Specialization.
• 2+ years experience in a clinical environment.
• Bilingual in English and French (written and verbal) is mandatory.

Responsibilities

• Provide audiological phone support to customers (fitting, troubleshooting, software, instrument selection).
• Collaborate with Sales and Training; occasional travel may be required.

Skills

Bilingual EN/FR

Education

Diploma in Audiology

Hearing Instrument Specialization

Tools

NOAH software

Job description

Remote

Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.

We are currently seeking a Bilingual Audiologist or Hearing Instrument Specialist to join our Audiology & Training team. The successful candidate can sit any where in Canada as this is a remote, home based role.

How you will Make an Impact:

• Focus on providing audiological phone support to our customers (fitting, troubleshooting, software, instrument selection, etc.) and technical product reviews
• Collaboration with Sales and Training with possibility of some travel requirement
• Participation in seminars, workshops, and product launches

What You Will Need:

• Diploma or equivalent in Audiology or Hearing Instrument Specialization
• 2+ years experience within a clinical environment
• Knowledge of NOAH and manufacturer software
• Excellent verbal and written communication skills and interpersonal skills to interact with customers
• Experience in selection and fitting of Hearing Instruments and FM systems
• Bilingual in English and French, written and verbal is mandatory

Skills and Experience:

Background knowledge and experience with the following audiological tasks:

• Testing, fitting hearing aids, programming software and verification equipment
• Strong communication, customer service, interpersonal and presentation skills
• Excellent time management and negotiation skills
• Strong technical problem-solving abilities
• Able to work independently
• Excellent teamwork skills
• Participation in seminars, workshops, and product launches

What We Offer:

• Competitive salary
• Excellent medical benefits; including dental, vision and health, Employee Assistance Program
• Paid vacation
• Dynamic work atmosphere