Bilingual Associate, Sales and Customer Service - Ottawa

Intact; United States; Hybride; USD 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Hybrid work model

Extra days off (up to 5 per year)

Résumé du poste

Qualifications

• 1 year of customer service experience in a call centre environment.
• Bilingual in French and English preferred.
• Excellent communication and empathy.
• Tech-savvy across various systems.
• Ability to multi-task and stay calm under pressure.

Responsabilités

• Advise customers on suitable insurance products and explain next steps.
• Analyze customer needs and cross-sell home and auto insurance.
• Handle inbound calls and deliver exceptional service.
• Process changes to payment methods in customer accounts.
• Respond to inquiries promptly and professionally.

Description du poste

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

47,100 - 57,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Are you passionate about making a difference and known for your exceptional communication and interpersonal skills? If so, we have the perfect opportunity for you!

Join us as a Bilingual Sales and Customer Service Associate working in an in-bound call center. You’ll become a trusted advisor, helping Canadians protect what matters most to them.

You’ll receive comprehensive mentoring and training, empowering you to reach your career goals. Plus, your achievements will be celebrated through our annual bonus plan and accelerated career path, offering opportunities for promotion after just six months.

Ready to elevate your career and turn your passion for customer service into an exciting career?

Join our team where the sky’s the limit!

Start date: January 15th 2027.

Work location: Ottawa (1200 St.Laurent blvd)

Schedule:

• 35 hours per week, following training employees may be required to work either a 35- or 40-hour work week based on business needs.
• Monday to Saturday, 8 a.m. to 8 p.m. (working five 8-hour shifts and a 1-hour break).
• The work schedule will include all Saturdays for the first year. After 12 months, you’ll have the opportunity to transition to a Saturday rotation.
• During the first year, working on Statutory Holidays may be required, and you’ll be compensated according to labor standards.
• During the training phase, you may be asked to come into the office up to 4 days a week. After the successful completion of training, we offer a hybrid work model that provides the balance between working from home and enjoying meaningful in-person interactions.

What you’ll do here:

• Play a key role in optimally protecting our customers’ most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
• Analyze individual customer needs, promote and cross-sell home and auto insurance products and services.
• Handle inbound calls and deliver exceptional customer service.
• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

What you bring:

• At least one year of customer service experience in a call center environment.
• Previous experience in sales and customer loyalty is highly desirable.
• Bilingual candidates, fluent in both French and English, will be prioritized.
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
• Tech-savvy abilities, with confidence in navigating various systems.
• Ability to multi-task and remain calm under pressure.
• You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
• No Canadian work experience is required, but candidates must be authorized to work in Canada full‑time.

Check out the link below to find out more about working at Belairdirect!

1 million reasons to work at belairdirect

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.