Bilingual Assistant Property Manager

Arcan Capital; Smyrna (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Arcan Capital, LLC. is seeking a Bilingual Assistant Property Manager to join our onsite team in Smyrna, GA.

This role supports the Property Manager with resident relations, leasing activities, collections, budgeting and daily operations of a multi-million-dollar apartment community. The ideal candidate has at least two years in residential property management, strong customer service skills, and familiarity with Yardi, Rent Café, and MS Office.

Qualifications

• Minimum two years’ experience in residential property management
• Supervisory experience preferred
• Strong customer service orientation
• Understanding of basic accounting/booking practices
• Familiarity with property management systems (Yardi, Rent Café) and MS Office

Responsibilities

• Address resident concerns in a friendly, professional manner
• Respond to calls and emails promptly
• Assist Leasing Consultants and ensure Fair Housing guidelines are followed
• Support training of staff and model sales techniques
• Lead rent collection and manage delinquent accounts
• Assist in budgeting and financial reporting to improve NOI
• Maintain resident ledgers and process deposits
• Inspect apartments during move-in/move-out
• Act as Property Manager in the Manager's absence
• Adapt to company growth and evolving processes
• Perform related duties as required

Skills

Property management

Customer service

Accounting basics

Microsoft Office

Yardi

Rent Café

Communication

Leadership

Time management

Fiduciary responsibility

Education

Bachelor's degree or equivalent experience

Tools

Yardi

Rent Café

Microsoft Office

Job description

Job Description

Bilingual Assistant Property Manager

Are you interested in work that is made meaningful? We support residents living well, a workplace culture that is friendly, fun, collaborative and one that encourages success. If you meet the minimum requirements and have a strong customer focused attitude.

Job Summary

As an Assistant Property Manager, you are an important piece of the onsite management team. You help guide the ship, so to speak, of an Arcan community under the direction of the Property Manager. The Assistant Property Manager is a business leader who focuses on resident customer service and assists in managing operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of a multi-million-dollar apartment community. This position requires unmatched customer service and individuals who thrive in a customer-centric, fast-paced environment. Be ready to be busy!

Essential Job Functions

• Address the concerns of current and prospective residents in a friendly and professional manner.
• Answer all incoming phone calls and emails in a friendly, professional and timely manner. Respond to all voicemails daily.
• Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed; verify potential resident applications; may be required to lease apartments as necessary
• Helps with training staff as necessary and models’ effective sales techniques daily.
• Leads rent collection efforts, specifically with delinquent residents. This may involve lease termination and legal action if necessary.
• Assist in managing the property’s budget by making sound fiscal decisions to increase the net operating income of the community.
• Help maintain the accuracy of resident ledgers and files. Post rental collections, make bank deposits and oversee the administration of accounting functions for the community.
• Inspects apartments during move-in and move-outs, walking apartments and the community as needed.
• Fills the role of acting Property Manager in their absence.
• A willingness to adapt to frequent change as our company continues to grow and evolve.
• Perform any other related duties as required or assigned.

We’re Looking for An Individual Who Has:

• Minimum two years’ experience in residential property management required, supervisory experience preferred
• Good understanding of basic accounting/booking practices
• Strong working knowledge of operating computer systems, specifically Microsoft Office Suite, property management systems; Yardi, Rent Café, and credit screening experience
• Regular attendance, punctuality and dependability required
• A positive, motivating, team-oriented attitude
• Superior customer service! Ability to help our customers and resolve any issues with professionalism and clear communication.
• Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow-through with attention to detail are skills needed to be successful in this role.
• Professional leadership skills and capable of motivating a team.
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility.
• Ability to work with a diverse group of people and customers
• Ability to meet and exceed sales and customer service objectives
• Understanding of federal, state and local fair housing laws and provisions.
• Ability to work a flexible schedule including weekends and holidays as required

What is required:

• Bachelor's degree preferred or equivalent work experience required
• Valid Driver’s License and reliable transportation may be required based upon specific property needs

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday-Sunday 40 hours a week (work schedules may vary). Some over-time may be required including “on-call” and/or rotating “on-call” responsibilities.

What’s in it for You?

Great work environment

The Arcan method is designed to set you up for success. There is room for growth within our organization. We are big on growing long-term relationships with our employees and vendors. Our commitment is to create memorable experiences and we believe in taking that extra step for our residents, our communities and each other.

Excellent compensation

In addition to a competitive compensation, we'll provide you with world‑class benefits, including medical, dental and vision plans, short and long‑term disability insurance, holiday pay and vacation package, and more!