Bilingual Assistant Branch Manager

Regional Finance Corp. of Texas; El Paso (TX); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Training & development

C.A.R.E. Fund

Job summary

Regional Finance is seeking a Loan Specialist to drive branch loan sales and deliver tailored financial solutions. This on-site role emphasizes proactive outreach, relationship building, and compliant lending practices across the loan lifecycle.

You will apply credit underwriting techniques, manage delinquent accounts, and clearly educate customers on terms and options while supporting a high-performance sales culture.

Qualifications

• 1+ year of experience in a performance-driven sales environment.
• Ability to handle cash payments.
• High School Diploma or equivalent.
• Valid driver’s license and reliable, insured transportation.
• Bilingual in Spanish/English.

Responsibilities

• Exceed individual and branch-level loan sales targets through proactive outreach.
• Build and maintain relationships with customers throughout the loan lifecycle.
• Apply underwriting techniques to support informed lending decisions.
• Manage early-stage delinquent accounts via outgoing calls, texts and emails to resolve balances.
• Educate customers on loan terms and optional products with clear options.

Skills

Cash handling

Bilingual Spanish/English

Valid driver’s license

Education

High School Diploma or equivalent

Associates or Bachelor's degree

Job description

About the Company

Grow Your Career. Impact Lives. Shape the Future of Consumer Finance. At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization. As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team. If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us. At Regional, we're building a national, omnichannel lender where customers can reach us in our branches, by phone, and online, and get the same personal service every time. Customer obsession drives every decision we make, and we're investing in modern technology and AI-powered tools to make each interaction faster, simpler, and more personal. For you, that means less time on paperwork, more time helping customers reach their goals, and a front-row seat as we shape the future of personal lending. We believe your career should grow as fast as you're willing to push it: many of our executive leaders started exactly where you would, as a Loan Specialist, and built their way up to leading their own district through our structured training and development programs. Join us to invest in yourself, your career, and the future of financial services. Top performers in this role can earn up to $62,240 per year in total compensation, including bonus. Base pay starts at $17.50 to $23.00 per hour depending on skills and experience, and our bonus program lets you earn up to an additional $1,200 every month based on your individual and team performance.

In This Role

In This Role, You Will Exceed individual and branch-level loan sales targets, driving volume and conversion through proactive customer outreach and follow-up Build and maintain relationships by engaging customers throughout the full loan lifecycle while recommending tailored financial solutions Apply credit underwriting techniques and sales tools to drive informed lending decisions Manage early-stage delinquent consumer loan accounts (1-30 days past due) through outbound calls, texts, and emails, working with borrowers to resolve past-due balances through payment arrangements, extensions, or other approved solutions. Ensure compliance, accuracy, and operational excellence in all lending activities Clearly educate and inform customers on loan terms and optional products, ensuring they have a thorough understanding of their options Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service You will thrive if you enjoy: Purpose-Driven Performance – Every sale represents a customer whose financial burden you've helped ease; success is measured by results because results mean real impact on real lives We promote from within – A majority of our team members grow into leadership roles here, so your career path is built in from day one Clear Goals, Meaningful Rewards – Individual and branch-level sales targets are transparent, with uncapped bonus potential tied to performance that puts customers in a better financial position Growth into Leadership – You take ownership, motivate those around you, and show up as a leader on the team.

Minimum Qualifications

• 1+ year of experience in a performance-driven sales environment
• Ability to handle cash payments
• High School Diploma or equivalent
• Valid driver's license and reliable, insured transportation
• Bilingual in Spanish/English

Preferred Qualifications

• Associates or Bachelors degree

Work Schedule

This is an on-site role serving customers in person and by phone. Standard hours are Monday through Friday, 8:30 AM to 5:30 PM. Occasional Saturdays and late evenings may be required based on business needs.

Benefits That Support You

• Training - Our learning and development programs are designed to help you succeed in your current role while building skills for the future.
• Caring About Regional Employees (C.A.R.E.) Fund - At Regional, we care deeply about our employees, so we've established the C.A.R.E. fund to support team members facing severe emergencies. This optional, employee-funded program lets colleagues contribute directly to help each other through hardship.
• Health Insurance - Including prescription Dental, vision, disability, and life insurance
• 401(k) Plan – with up to 4% matching contributions
• Paid Time Off – 17 PTO days plus company holidays #RGNL
• Team members have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays.
• We offer a variety of incredible benefits, including but not limited to a comprehensive medical, dental, and vision plan, 401(k) plans with matching company contributions, PTO and paid holidays, paid parental leave and an employee assistance program for mental health and counseling.

Notice to California Applicants

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional Finance Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

Company History and Mission

Founded in 1987, Regional Finance provides services to 500,000 plus customers annually and provides employment for over 2000 team members and growing. We place an emphasis on making a meaningful difference in peoples’ lives by bringing a personal touch to finances and a commitment to diversity, equity, and inclusion that creates a work environment where all employees have a sense of belonging. Team members will have the opportunity to give back to their communities through our outreach program, Regional Reach, that services many organizations throughout the year such as the American Heart Association. Regional Finance is continuously expanding with future plans to become a national brand. Whether you are looking for a job in finance, customer service or even a management role, there are many opportunities for advancement within our company. Team members have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays. At Regional Finance, we care about each other, our customers, and our communities and look for each Team Member’s strengths to meet our shared goals. We offer a variety of incredible benefits, including but not limited to a comprehensive medical, dental, and vision plan, 401(k) plans with matching company contributions, PTO and paid holidays, paid parental leave and an employee assistance program for mental health and counseling.