Bilingual Administrative Assistant

Grace M. Williams CPA, PC; Norcross (GA); On-site; USD 35,000; Full time

Job summary

An established industry player in accounting is seeking a motivated Bilingual Administrative Assistant to join their front office team. This entry-level role offers a fantastic opportunity for recent graduates to gain real-world experience in a professional environment. You'll be the first point of contact for clients, assisting with administrative functions and client intake. The firm values professionalism and client service, making it an ideal place for those looking to start their careers. If you're detail-oriented and eager to learn, this position is perfect for you.

Qualifications

• Bachelor's degree in Business Administration or Accounting required.
• Strong communication skills in English and Spanish are essential.

Responsibilities

• Greet and assist clients in person and over the phone.
• Manage social media accounts to promote services.
• Conduct intake interviews to gather financial information.

Skills

Verbal and written communication skills in English

Verbal and written communication skills in Spanish

Organizational skills

Problem-solving skills

Client service orientation

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Accounting

Tools

Microsoft Office (Word, Excel, Outlook)

Google Workspace

CRM systems

Job description

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Grace M. Williams CPA, P.C. is a firm located in Norcross, Georgia, serving both individual and corporate clients with high standards of service, professionalism, and financial insight.

We are currently seeking amotivated, detail-oriented, and client-focused Bilingual Administrative Assistantto join our front office team. In this role, you will serve as thefirst point of contactfor clients and visitors, while also supporting the intake and administrative functions of the firm.

This is an excellent opportunity for arecent graduate in Business Administrationor a related field to gainreal-world experience in a professional, accounting-focused environment.

Responsibilities

• Greet and assist new clients both in person and over the phone; provide basic information and direct them to the appropriate team member.
• Manage and update social media accounts (Facebook, Instagram, etc.) to promote services and increase engagement.
• Capture photos, videos, and stories at events to promote our mission.
• Ensure brand consistency across all communication channels.
• Answer incoming phone calls, take messages, and manage appointment scheduling.
• Provide general support to accountants, including photocopying, scanning, and organizing documents.
• Welcome clients upon arrival and maintain a professional front desk presence.
• Assist with daily office operations such as document filing, coordinating deliveries, and other administrative tasks.
• Maintain and manage physical and digital records and files.
• Assist with special projects and events as directed.

Client Intake & CRM Support

• Serve as the primary contact for inbound client inquiries via phone, email, and web.
• Conduct intake interviews using internal scripts to gather relevant financial information.
• Classify leads (individual vs. corporate, income tiers, service type) and determine next steps.
• Manage the client pipeline using our CRM system (we provide training).
• Explain available service packages and walk clients through expectations, pricing, and benefits.
• Coordinate with the administrative team to ensure timely contract delivery and service activation.

Requirements

• Bachelor’s degree in Business Administration, Accounting, or a related field (completed).
• Strong verbal and written communication skills in English and Spanish.
• High level of confidentiality, professionalism, and independence in problem-solving
• Basic understanding of accounting and tax-related documents (EIN, 1099, W-2, etc.).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Excellent organizational skills and the ability to manage multiple priorities.
• Friendly, service-oriented attitude and professional demeanor.
• Ability to work independently and take initiative when needed.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Accounting

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