Bilingual Account Manager, SMB

GrubHub Inc.; Los Angeles, Northern (CA, KY); Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

401(k) plan

Equity opportunities

Paid time off

Job summary

GrubHub Inc. is seeking a bilingual Account Manager for SMBs, focused on remote-California operations with a hybrid schedule. You will manage restaurant partnerships, drive growth in order volumes, and ensure high satisfaction through proactive outreach and cross-team collaboration.

The role requires native English, Spanish proficiency preferred, and 2-4 years in sales or account management, with strong CRM and communication skills. A relevant degree or equivalent experience is expected.

Qualifications

• Bachelor's degree or equivalent years of experience required.
• 2-4 years of Sales or Account Manager experience.
• Experience with restaurant owners a major plus; restaurant experience a plus.

Responsibilities

• Manage a portfolio of restaurant accounts with timely communication.
• Assist restaurants in attracting diners and increasing order volume.
• Maintain accurate records of client interactions and follow-ups.
• Conduct regular check-ins to gather feedback and drive improvements.
• Collaborate with internal teams to resolve inquiries and route issues.

Skills

Native English

Spanish helpful

Account management

Phone sales

CRM experience

Communication skills

Organizational skills

Education

Bachelor's degree or equivalent

High School Diploma or GED

Tools

Salesforce

MS Office

Google Workspace

Job description

## Bilingual Account Manager, SMBApplylocations: Remote - California Tier 1time type: Full timeposted on: Posted Todayjob requisition id: JR101291**The Impact You Will Make:*** Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.* Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.* Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.* Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.* Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.* Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.* Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.* Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.**What You Bring to the Table*** Must be in Los Angeles, CA.* Native-level fluency in English is required.* Candidates fluent in Spanish are strongly preferred.* Bachelor’s Degree or equivalent years of experience and High School degree/GED required* 2-4 years of Sales or Account Manager experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.* Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus.* Ability and desire to do whatever it takes to find solutions for restaurants.* Strong verbal and written communication skills.* Confident making outbound dials on the phone.* Proven track record of success in meeting and exceeding goals.* Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.* Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.**Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.**We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.California: $70,400- 88,000 ($88,000-$10,000 OTE) Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. **Benefits** The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands. Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.**A Final Note**At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.**We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy**.Wonder is the mealtime platform built to feed every craving without compromise. With options including dine-in, delivery, pickup, and meal kits, Wonder makes every mealtime effortless.Through the Wonder app, customers can combine hundreds of dishes from exclusive, chef-developed concepts in a single order so everyone gets exactly what they’re craving.Wonder’s portfolio of brands includes meal-kit pioneer Blue Apron, leading online food marketplaces Grubhub and Seamless, and Emmy-winning media company Tastemade. Together, we're united by a single mission: to make great food more accessible.There has never been a more exciting time to join our world-class team. We’ve brought together people who are changing the way the world eats — with grit, optimism, care, and a little bit of salt, and pepper. And we're just getting started.