Bilingual Account Manager, Self-Funded Health Plans (Remote)

Allied Benefit Systems; Chicago (IL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote-friendly culture

Technology Stipend

Total Rewards package including Health

Job summary

Allied Benefit Systems is seeking an Account Manager to manage a book of health plan clients, including self-funded plans, audits, reporting, and presentations. You will work with the Account Management Team and Account Executives to ensure client satisfaction and plan performance.

The role requires bilingual English/Spanish communication, knowledge of group health insurance, and strong Microsoft Office skills.

Qualifications

• Bachelor’s degree or equivalent work experience.
• English and Spanish fluency required.
• Experience with group health insurance/self-funded plans preferred.
• Proficient with MS Office and related software.
• Strong communication and presentation skills.

Responsibilities

• Act as the liaison between the client/broker and Allied Executives and various Allied Departments involved with the benefit plan.
• Provide communication and services to clients and brokers regarding ACA compliance, claim issue resolution, reporting, industry related and legislative information.
• Conduct quarterly meetings to review plan performance reporting and build Allied/client relationship and ensure client satisfaction.
• Implement and manage new client implementations, lead implementation meetings to team of managers, provide follow up on open or missing items to complete the installation.
• Communicate plan changes internally regarding plan design changes, contract specifications, accounting/billing, and any vendor partner changes.
• Prepare and host Employee Presentations, Administrative Procedures Training, Web Site Training, Benefit Management Reporting, and analysis.
• Troubleshoot, identify, and improve internal processes with various Allied departments.
• Produce and analyze Ad Hoc reporting when requested from the client/broker/Account Executive.
• Help facilitate the renewal of existing cases by management of claim reviews, stop loss marketing, and service level expectations.
• Cross sell various Allied services a client may not be utilizing currently.
• Other duties as assigned

Skills

Bilingual English/Spanish

Communication skills

Sales & customer service

Account management

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

Position Summary

The Account Manager has full command of an assigned book of Allied clients. The position involves management of group health plans which are self funded. This position serves as a direct resource to Allied’s Account Management Teams and specifically the Account Executive who acts as team lead. The Account Manager will help identify appropriate carriers, managed care networks, manage the new business implementation process, preparing and submitting reporting for key accounts, implement plan changes, perform client presentations, and review plan performance. Communicating compliance requirements and evaluating benefit plans is essential. The position is responsible for the overall client satisfaction of the account.

Essential Functions

• Act as the liaison between the client/broker and Allied Executives and various Allied Departments involved with the benefit plan.
• Provide communication and services to clients and brokers regarding ACA compliance, claim issue resolution, reporting, industry related and legislative information.
• Conduct quarterly meetings to review plan performance reporting and build Allied/client relationship and ensure client satisfaction.
• Implement and manage new client implementations, lead implementation meetings to team of managers, provide follow up on open or missing items to complete the installation.
• Communicate plan changes internally regarding plan design changes, contract specifications, accounting/billing, and any vendor partner changes.
• Prepare and host Employee Presentations, Administrative Procedures Training, Web Site Training, Benefit Management Reporting, and analysis.
• Troubleshoot, identify, and improve internal processes with various Allied departments.
• Produce and analyze Ad Hoc reporting when requested from the client/broker/Account Executive.
• Help facilitate the renewal of existing cases by management of claim reviews, stop loss marketing, and service level expectations.
• Cross sell various Allied services a client may not be utilizing currently.
• Other duties as assigned

EDUCATION

• Bachelor’s degree or equivalent work experience

Experience And Skills

• 2 to 4 years Account Manager experience required
• Must be able to read, write, comprehend, and communicate in both English and Spanish.
• Experience with Group Health Insurance, Self Funded Plans preferred
• Working knowledge of employee medical benefit plans required
• Life and Health Insurance Producers license preferred.
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high paced and at times stressful environment.
• Public Speaking and an ability to present benefits and compliance in English and Spanish.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

POSITION COMPETENCIES

• Accountability
• Analytical Thinking
• Collaboration
• Communication
• Customer Focus
• Functional Expertise
• Initiative

CERTIFICATES AND LICENSES

• Life and Health Insurance Producers license preferred.

PHYSICAL DEMANDS

• This is a standard desk role requiring extended sitting and computer work.

WORK ENVIRONMENT

• Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.