Bike Mechanic

Casa Bikes; Cambridge (MA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Fully equipped workstations

Employee discounts

Daily snacks/beverages

Paid training for professional certifications

Job summary

Casa Bikes is looking for an experienced Bicycle Repair Technician to join our Cambridge Crossing team. The ideal candidate will have at least 2 years of professional experience and the ability to perform a comprehensive tune-up in about one hour. This role includes servicing e-bikes, maintaining high standards, and contributing to store cleanliness. Benefits include competitive pay starting at $25/hour, paid time off, and fully equipped workstations. Join us to foster an accessible and inclusive atmosphere.

Qualifications

• Minimum 2 years of professional mechanic experience in a retail shop.
• Ability to perform a comprehensive tune-up in approximately one hour.
• Must be able to lift up to 90 lbs.

Responsibilities

• Perform high-quality service and repairs on all bicycle types.
• Maintain clear communication with team members and customers.
• Contribute to store cleanliness and workspace organization.

Skills

Proficiency with hydraulic brakes

Electrical systems knowledge

Basic computer literacy

Excellent customer service

Team collaboration

Job description

We are seeking an experienced Bicycle Repair Technician to join our Cambridge Crossing team. Our shop culture balances a relaxed atmosphere with the clear guidance of a process-driven retail environment. We rely on competent, communicative staff who can manage the "big picture" while maintaining high standards of quality and efficiency.

While we service all bicycles, a significant portion of our volume involves hub motor e-bikes. We provide specialized training for electrical diagnostics and e-bike-specific maintenance.

Position Requirements

• Experience: Minimum 2 years of professional mechanic experience in a retail shop.
• Efficiency: Ability to perform a comprehensive tune-up (including adjustments, wheel truing, drivetrain replacement, and brake service) on a standard bike in approximately one hour.
• Technical Skill: Proficiency with hydraulic brakes and electrical systems; basic computer literacy.
• Physical Ability: Must be able to lift up to 90 lbs (assisted-lift stands are provided at all stations).
• Soft Skills: A collaborative, professional, and pleasant attitude with excellent customer service and phone etiquette.
• Flexibility: Ability to work in non-standard environments (mobile repairs/events) and a schedule that includes weekends, holidays, and opening/closing shifts.

Key Responsibilities

• Perform high-quality service and repairs on all bicycle types, including e-bikes.
• Maintain clear communication with team members and customers regarding repair status.
• Contribute to store cleanliness and workspace organization.
• Balance long-term projects with immediate customer service needs.

Compensation & Benefits

• Pay: Starts at $25/hour (commensurate with experience).
• Overtime: 1.5x hourly rate for all overtime hours (available but not required).
• Time Off: 10 paid days off per year for full-time employees.
• Perks: Fully equipped workstations with assisted-lift stands, employee discounts, and daily snacks/beverages.
• Growth: Paid training for professional certifications.

We strive to create an accessible and inclusive environment for both our employees and our customers. If you are a goal-oriented mechanic with a desire to learn and a team-first mindset, we want to hear from you.