Biingual Consumer Lending Sales Specialist - Full Time

Advance America, Cash Advance Centers, Inc.; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Bi-Lingual Consumer Lending Sales Specialist to join their dynamic team in Tampa. This role is pivotal in delivering exceptional customer service and achieving sales goals while adhering to compliance regulations. You will engage with customers, providing tailored financial solutions and fostering relationships throughout the loan process. The ideal candidate will possess strong sales acumen, excellent communication skills, and a passion for helping others. Join a company that values its employees and offers a supportive environment where your contributions will make a significant impact on the community.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required.

Responsibilities

• Assist in meeting performance metrics and provide exceptional customer experience.
• Manage customer loan portfolio and educate customers on loan terms.

Skills

Customer Service

Sales

Marketing

Bilingual Spanish

Communication Skills

Negotiation Skills

Education

High School Diploma

Some College

Tools

Point of Sales System

Job description

Biingual Consumer Lending Sales Specialist - Full Time

Address: 2602 E. Fletcher Ave., Unit 109, Tampa, Florida, United States - 33612
Bi-Lingual Spanish is REQUIRED

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:

The Consumer Lending Sales Specialist (CLSS) position is a performance-based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible for meeting all performance goals and metrics for the center as defined by management. This position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. Responsibilities include developing, assisting, and participating in all marketing and collection efforts, both internally and externally.

Job Responsibilities

Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center’s performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and employ sales and marketing techniques to ensure the branch drives new customer growth into storefront and online channels. Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio. Present financial solutions based on customer needs. Develop new relationships and maintain existing relationships while working with customers throughout the loan process and life cycle. Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected. Build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization and core values. Deploy marketing efforts in the community to generate sales and complete marketing tracking sheets as required.

Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and management’s expectations related to center performance. Adhere to company policies, procedures, and all applicable state and federal regulations. Maintain accurate cash controls and ensure security procedures align with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.

Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Sales and/or customer service experience required, or equivalent experience. One year of experience in sales, retail, banking, or collections preferred.

Knowledge Required

Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to insured and reliable transportation for tasks including banking, marketing, and providing staffing coverage; exposure to outdoors limited to elements that the ordinary person would be exposed to; typing; data entry; grasping; transferring items between hands; cleaning duties; use of office equipment including computers; be physically present at, and complete the physical requirements of the position at any center within the division.

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post-offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check. Regular and punctual attendance is required. Schedules may change as needed to accommodate business needs. Overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.