BigFix Desktop and OS Engineer

Empower AI; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative AI solutions provider is seeking a Systems Engineer to enhance government agency capabilities through advanced technologies. This role involves managing enterprise applications, providing tier 3 support, and integrating systems for optimal performance. The ideal candidate will have a strong background in IT management, excellent communication skills, and the ability to work independently in a remote setting. Join a forward-thinking company that values diversity and offers opportunities for professional growth in a dynamic environment.

Qualifications

• 4-9 years of experience with a bachelor's degree required.
• ITILv4 Foundation Certification may be obtained within 120 days.

Responsibilities

• Manage enterprise applications like BigFix and Bomgar.
• Provide tier 3 support for complex issues and generate reports.

Skills

BigFix

Bomgar

Agile practices

ITILv4 Foundation Certification

Strong communication skills

Education

Bachelor's degree

Tools

Google Suite

Microsoft Office

Slack

ServiceNow

scripting languages

Job description

Overview

Empower AI is an AI solutions provider for government agencies, offering tools to enhance workforce potential through transformation. Headquartered in Reston, VA, with three decades of experience in Health, Defense, and Civilian missions, our platform enables government agencies to become more creative and productive. For more information, visit www.Empower.ai.

Recognized as a 2024 Military Friendly Employer by Viqtory, Empower AI supports active-duty and veteran employees.

Responsibilities

The Systems Engineer will support and maintain enterprise end-point management applications and infrastructure, managing Bigfix Relay servers and Bomgar Remote Control NetApp servers, providing tier 3 troubleshooting to IT support and GSA customers.

We are supporting a $807m GSA task order to drive digital transformation, leveraging emerging technologies like AI and automation to enhance IT capabilities and service delivery.

Specific Responsibilities include:

• Managing enterprise applications such as BigFix and Bomgar.
• Administering, patching, troubleshooting, and deploying new features for these applications.
• Supporting GSA-wide BigFix components and configuring related infrastructure.
• Integrating BigFix with ServiceNow for data reconciliation and deployment.
• Developing SOPs and infrastructure documentation.
• Providing tier 3 support for complex issues.
• Generating reports and supporting risk assessments.

Qualifications

Requirements:

• Public Trust Clearance at start.
• 4-9 years of experience with a bachelor’s degree.
• Experience working remotely with effective time management and Agile practices.
• ITILv4 Foundation Certification (may be obtained within 120 days).
• Ability to handle complex assignments independently and innovatively.
• Strong communication skills.
• Availability during standard working hours for meetings and collaboration.

Preferred:

• Experience with BigFix and Bomgar on large government contracts.
• Proficiency in Google Suite, Microsoft Office, Slack, ServiceNow, scripting languages, etc.
• Willingness to work various shifts, including holidays.

Physical Requirements

Must maintain a safe home workspace, communicate effectively via various channels, appear on camera for meetings, and be able to sit for long periods. Travel is not required.

About Empower AI

Empower AI is committed to merit-based hiring and promoting, valuing diversity and non-discrimination. We are a VEVRAA Federal Contractor.