Big O Tires Store Manager

Leeds West Groups; Mason City (IA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations in a fast-paced automotive environment. This role requires strong leadership, exceptional customer service, and a keen business acumen to drive sales and profitability. The ideal candidate will manage daily operations, oversee staff, and ensure compliance with industry standards while fostering a positive workplace culture. Join a forward-thinking company that values integrity, teamwork, and professional growth, and make a significant impact on customer satisfaction and business success.

Qualifications

• 3+ years of managerial experience in an automotive environment.
• Strong technical knowledge of automotive repair and business principles.

Responsibilities

• Manage daily operations, staffing, and customer satisfaction.
• Analyze KPIs to improve shop performance and drive business growth.

Skills

Leadership Skills

Customer Service

Business Acumen

Inventory Management

Analytical Skills

Problem-Solving

Sales Skills

Technical Knowledge of Automotive Systems

Education

High School Diploma or Equivalent

Bachelor's Degree in Business Management

Tools

Digital Vehicle Inspections (DVI)

Job description

IA Big O Mason City - 5019, 519 Village Green Drive, Mason City, Iowa, United States of America Req #676

Saturday, February 1, 2025

Summary

A Store Manager exemplifies professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. A Store Manager must exercise discretion and independent judgment with respect to matters that significantly impact business operations.

Essential Functions, Duties, and Responsibilities

1. Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
2. Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
3. Analyze and monitor key performance indicators (KPIs) to track shop performance and identify areas for improvement.
4. Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
5. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly.
6. Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more to support business objectives and budgets.
7. Act as a key holder for the facility and successfully fulfill opening and closing procedures, including nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
8. Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.
9. Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
10. Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
11. Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
12. Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
13. Perform other duties as assigned.

Supervisory Responsibilities

1. Direct supervisory responsibility, including the authority to direct, train, develop, mentor, support, evaluate, and effectively discipline employees to ensure high-quality workmanship, customer satisfaction, and workplace culture.
2. Participate in and provide recommendations for hiring, firing, advancement, promotion, or any other change of employee status.
3. Lead and foster a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service.
4. Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through team meetings, training, audits, and more.
5. Manage workflow, work quality, and schedules for all employees.
6. Maintain a strong sense of integrity.
7. Exhibit excellent analytical, decision-making, and problem-solving skills.
8. Communicate effectively both verbally and in writing.
9. Demonstrate excellent interpersonal, supervisory, diplomatic, and leadership skills.
10. Possess excellent sales and customer service skills.
11. Have extensive knowledge of the automotive industry, automotive repair, business principles, finance, procedures, and best practices.
12. Possess strong technical knowledge of automotive systems, diagnostics, and repair procedures.
13. Maintain excellent organizational skills and attention to detail.
14. Be proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI).
15. Be proficient in inventory and expense management.
16. Thrive in a high-paced sales environment.
17. Be capable of providing and receiving constructive feedback.
18. Manage priorities, multitask, and complete objectives with minimal supervision.
19. Meet consistent attendance expectations.

Required Education, Credentials, and Experience

• Minimum age of eighteen years.
• Active and unrestricted driver’s license required.
• High school diploma or equivalent required; a bachelor’s degree in business management or related field is a plus.
• At least three years of related experience required.
• Three years of managerial experience preferred.
• Legally authorized to work in the United States while employed by Leeds West Groups.
• Successful background check completion.
• Successful Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.

Workplace Culture, Conduct, and Expectations

We adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination, supporting a positive, professional, and safe workplace environment. Employees are expected to conduct themselves ethically, respectfully, and professionally.

This environment involves exposure to indoor and outdoor climates, automotive tools, equipment, fluids, and chemicals. Proper use of PPE, adherence to uniform standards, and OSHA standards are mandatory.

Physical Demands

This role requires physical strength, agility, dexterity, and endurance, including frequent standing, walking, bending, lifting up to 50 pounds, and working long hours under tight deadlines.

Position Type/Expected Hours of Work

This is a full-time, salaried position requiring at least 50 hours weekly, with work scheduled Monday through Saturday and varying by location and needs.

Travel

Up to 25% local travel, less than 5% overnight, with reimbursements according to company policy.

Equal Opportunity Employment

Leeds West Groups provides equal employment opportunities and complies with all applicable laws. Reasonable accommodations are available for qualified individuals with disabilities.

Other Duties

This job description is not exhaustive; duties may change as needed.