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Job summary
A technology solutions company located in Rockville, MD is looking for skilled professionals in IT services and telecommunications. Candidates should have solid experience with Hive, AWS, SQL, and Java, as well as knowledge of call center operations and capabilities in managing telephony issues. The role requires the ability to work under pressure and effectively communicate within diverse teams. This position is integral to delivering tech solutions to various external agencies in a fast-paced environment.
Qualifications
Working independently with various departments and agencies.
Knowledge of current Telephony services and technologies.
Ability to resolve technical telecommunications problems using multiple vendors.
Responsibilities
Develop work and call flows.
Understand and manage a large complex network environment.
Communicate effectively under pressure.
Skills
Hive
AWS
SQL
Java
R language
Telephony services
Avaya and Cisco platforms
Call Center operations
Job description
A technology solutions company located in Rockville, MD is looking for skilled professionals in IT services and telecommunications. Candidates should have solid experience with Hive, AWS, SQL, and Java, as well as knowledge of call center operations and capabilities in managing telephony issues. The role requires the ability to work under pressure and effectively communicate within diverse teams. This position is integral to delivering tech solutions to various external agencies in a fast-paced environment.