Bidder Qualifications Credit Specialist

Purple-Wave,-Inc.; Manhattan (KS); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Life Insurance

Short-Term Disability

PTO

ESPP

Phone stipend

Bonus program

Job summary

Purple Wave Auction is seeking a Bidder Qualifications Credit Specialist to join our Client Services team in Manhattan, KS. The role focuses on evaluating bidders, performing financial verification, identity validation, and risk assessment to ensure secure transactions on our online auction platform.

The position requires strong multitasking, confidentiality, and communication skills, with a salary range of $22.00–$24.00 per hour and a comprehensive benefits package.

Qualifications

• High school diploma or GED.
• 1+ year of experience in a professional office environment.
• Proficiency in Google Workspace (Docs, Sheets, Gmail) or Microsoft Office (Word, Excel, Outlook).
• Quick and sound decision-making.
• Skilled at multitasking.

Responsibilities

• Monitor a live bidding dashboard for potential risk during high-volume periods.
• Contact flagged bidders in real time by phone, text, and email to verify information and manage bidding access.
• Review and verify financial documentation and credentials.
• Process bidder deposits and related transactions.
• Follow established qualification protocols and suggest improvements to the Bidder Qualification Manager.
• Build strong bidder relationships through professional communication by phone, email, and text.
• Educate bidders on qualification requirements, bidding process, payment expectations, fees, shipping, and post-win steps.
• Set up new customer accounts.
• Collaborate with Collections and other departments to support goals.
• Accurately document bidder activity and contribute to weekly reporting.

Skills

Multitasking

Attention to detail

Communication skills

Decision making

Confidentiality

Education

High school

Tools

Google Workspace

Microsoft Office

Job description

• Location 825 Levee Drive,Manhattan, KS, 66502,United States
• Base Pay $22.00 - $24.00 / Hour
• Job Category Customer Service, Administrative, Public Relations
• Industry Machinery Manufacturing, Consumer Services, Public Relations and Communications Services
• Employee Type Full-Time Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name Talent Acquisition
• Phone [phone]

Description

Purple Wave, a leader in online heavy equipment auctions, is seeking a Bidder Qualifications Credit Specialist to join our Client Services team. This role is crucial in evaluating and qualifying bidders for high-value transactions while managing risk and maintaining the integrity of our auction platform. The ideal candidate will combine strong multitasking skills with excellent judgment to ensure secure and reliable transactions.

The Bidder Qualifications Credit Specialist at Purple Wave plays a pivotal role in maintaining the integrity of our online auction marketplace. This position vets prospective bidders to ensure only credible, qualified customers participate in high-value transactions. The Bidder Qualifications Credit Specialist screens bidders through financial verification, identity validation, and comprehensive risk assessment to identify and prevent fraudulent or high-risk participants from transacting. Working within our Client Services team, the Credit Specialist safeguards Purple Wave, our sellers, and legitimate buyers by maintaining a secure and trustworthy auction marketplace.

Responsibilities

Monitor a live bidding dashboard for potential risk while handling high call volume, especially during peak auction periods.

Contact flagged bidders in real time by phone, text, and email to verify their information against defined qualification criteria, then allow continued bidding or lock the account; use sound judgment on borderline cases and elevate to the Bidder Qualification Manager when needed.

Review and verify financial documentation and credentials.

Process bidder deposits and related transactions accurately.

Follow established qualification protocols and suggest improvements to the Bidder Qualification Manager.

Customer Relations & Communication

Build strong bidder relationships through professional, customer-focused communication by phone, email, and text.

Educate bidders on qualification requirements, the bidding process, payment expectations, fees, shipping, and what happens after winning an asset.

Set up new customer accounts.

Communicate with Collections after each auction about financing invoices, non-qualified or high-risk winning bidders, unresponsive buyers, and other high-priority issues.

Collaborate with other departments to support shared business goals.

Reporting & Documentation

Accurately document all bidder activity, decisions, and customer interactions in the appropriate systems.

Contribute to weekly reporting as requested.

Meet team performance goals and share feedback when they no longer reflect current business needs.

Complete additional assigned duties as requested.

Skills :

Maintains strict confidentiality and handles sensitive financial information with discretion.

Detail-oriented and accurate; manages multiple priorities and adapts to auction cycle swings, from high-volume periods to slower times.

Comfortable tracking a live dashboard while managing several bidder conversations across phone, text, and email at once.

Self-motivated and accountable; works independently and takes ownership of results.

Reads and interprets financial information; applies qualification criteria consistently and escalates borderline cases with clear reasoning.

Decisive problem-solver who recognizes risk patterns and makes sound judgments under pressure.

Excellent written and verbal communication (phone, email, text); explains fees, payment terms, shipping, and qualification steps in simple terms.

Works effectively across departments, including Collections.

Comfortable with multiple systems (CRM, customer portal, internal messaging) and basic reports and metrics.

Supervisory Responsibilities

None.

Qualifications

High school diploma or GED.

1+ year of experience in a professional office environment.

Proficiency in Google Workspace (Docs, Sheets, Gmail) or Microsoft Office (Word, Excel, Outlook).

Quick and sound decision-making.

Skilled at multitasking.

Strong written and verbal communication skills.

Excellent attention to detail and organizational skills.

Ability to analyze financial documents and assess credit risk.

Displays professionalism, integrity, and confidentiality.

Spanish speaking bi-lingual candidates are encouraged to apply.

Candidates may be requested to complete position specific skills assessments.

Applicants must be either a U.S. Citizen or eligible to work in the U.S.

Requires the ability to satisfactorily complete a background check.

Preferred Qualifications

Experience in credit, underwriting, fraud prevention, identity verification, collections, or banking.

Experience reviewing bank statements, credit reports, or other financial documents.

Familiarity with equipment, agriculture, or construction customers.

CRM experience.

Working Settings

Office hours are 8am-5pm, Monday through Friday, Central Time zone, additional hours may be required depending on priorities.

Based in the Purple Wave headquarters in Manhattan, KS.

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Must be able to access various departments of a given location.

Compensation

Hourly rate varies based on experience and qualifications, but typically between $22.00 and $24.00 per hour and is paid bi-weekly.

Monthly Bonus Program - determined by the Company’s monthly revenue result and are paid on a “percent to plan” payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).

Monthly phone stipend in accordance with the Company’s cell phone policy, currently $120/month.

Health insurance, Dental insurance, and Vision insurance.

401(k) plan with an employer match up to 4% starting the first day of employment.

Company-paid Life Insurance with options for supplemental coverage.

Fully paid Short-Term Disability provided by the Company.

3 Weeks of PTO annually (details shared during onboarding).

Employee Stock Purchase Program (ESPP) - Eligible to purchase company stock at a discount after 90 days of employment, with enrollment opportunities each May and November.

Purple Wave Auction

is a leader in the equipment auction industry focusing on construction, ag, fleet, and government equipment. We are a data-driven, quickly changing and evolving, growing organization. Our focus is on marketing the assets we sell for our customers to find the highest quality bidders for the best recoveries for our sellers. We strive to make this transaction Straight, Simple, and Sold. We live daily by our core values of trust, team, care, and passion to be the place people want to work and our customers want to return to for their equipment buying and selling needs for their businesses.

is the largest no-reserve Internet auction company in the Midwest.

• We have over 300 employees, nearly doubling in size in the last three years.
• We have a robust tech team and continue to invest in progressive techniques to enhance our services.
• While working at Purple Wave, you will have the opportunity to help our mission of being the easiest, most straightforward place to buy and sell used equipment.
• Purple Wave empowers its employees to solve problems effectively in a family-run business culture.
• We provide opportunities for continued education as you grow your career with tuition reimbursement. We have a generous benefits package in one of the fastest-growing companies in the area.

Purple Wave is looking for an enthusiastic person to join our growing team to support our customers as we bring our values of Trust, Team, Care and Passion to them.

Purple Wave Auction Core Values

• TRUST: We are trustworthy…Our business depends upon our integrity and our customer’s ability to trust Purple Wave and its people: to enforce a fair, transparent unreserved auction marketplace; to safeguard their bidding information; to give a full effort on behalf of their asset(s); We are transparent, accountable and fair.
• TEAM: WE ARE A TEAM…We respect, support, appreciate and inspire each other; We communicate and follow-through; We need each other. We do our best work when we work together.
• CARE: WE CARE…We care for our customers. We look out for their best interests. We work hard for them. We “go the extra mile”.
• PASSION: WE ARE PASSIONATE…We are positive, we are enthusiastic, we take pride in our work, we own our responsibilities and we deliver; When we see problems, we fix them. We learn from our mistakes. We improve ourselves and Purple Wave every day; We believe Purple Wave can be the best marketplace for used equipment and we are committed to make it happen.

Equal Opportunity Employer

Equal Opportunity is a Purple Wave, Inc. policy. It is our practice to select the best-qualified candidate for each position in the organization. No employee of the Company will discriminate against an applicant for employment or a fellow employee because of race, creed, color, religion, sex, national origin, ancestry, age, or other physical or mental disability, military or veteran status.

Notice of Background Check

As a condition of your employment, you will be required to sign the Company’s Authorization for Background Check, and to provide the Company with documents establishing your identity and right to work in the United States.