Bi-Lingual Spanish Customer Care Central Sales Specialist (Remote)

Purpose Financial; Greenville (SC); Remote; USD 35,000 - 45,000; Full time

Job summary

A consumer financial services provider in Greenville, SC is seeking a Customer Support professional to provide assistance during the loan application process. The ideal candidate must possess a high school diploma, be bilingual in English and Spanish, and have prior contact center experience. This role offers competitive wages, comprehensive benefits including a 401(k) plan, and opportunities for professional development.

Benefits

Competitive wages with opportunities for bonuses

Comprehensive health and life benefits

401(k) savings plan with company match

Tuition reimbursement for professional development

Business casual environment with free snacks/drinks

Qualifications

• Must have experience in a contact center or banking-related role.
• Experience with heavy phone volume and data entry is required.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Provide support to customers during the loan application process.
• Assist customers with product information and navigating online systems.
• Achieve sales goals and adapt to new initiatives.

Skills

Bilingual in English and Spanish

Strong written and verbal communication skills

Customer service orientation

Education

High school diploma or GED

Job description

Overview

Employer Industry: Consumer Financial Services

Why consider this job opportunity

• Competitive wages with opportunities for bonuses
• Comprehensive health and life benefits, including a Health Savings Account with employer seed
• 401(k) savings plan with company match and paid parental leave
• Business casual environment and free snacks/drinks at the office
• Opportunities for professional development through tuition reimbursement
• Positive work environment with a focus on mutual respect and teamwork

What to Expect (Job Responsibilities)

• Provide support to potential and returning customers throughout the loan application process
• Assist customers with product information and online system navigation
• Maintain compliance while following established processes and procedures
• Utilize effective communication skills to discern customer needs and resolve issues
• Achieve daily, weekly, and monthly sales goals while adapting to new initiatives

What is Required (Qualifications)

• High school diploma or GED required
• At least one year of contact center or banking-related work experience preferred
• Prior inbound call center experience with heavy phone volume and data entry is required
• Must be bilingual in English and Spanish
• Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications)

• Experience in outbound and inbound sales within a contact center environment
• Ability to effectively manage multiple computer applications simultaneously
• Proven problem-solving and organizational skills
• Ability to work flexible hours, including evenings and weekends
• Strong customer service orientation with a focus on building rapport

#ConsumerFinancialServices #CustomerSupport #CareerGrowth #CompetitiveBenefits #BilingualSkills

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