Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

IQVIA; San Francisco (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare services company is seeking a candidate to provide support for Opus Health programs. The role includes being the primary contact for patients and medical professionals while offering flexible remote work options and opportunities for full-time employment. Candidates should possess a high school diploma, pharmacy technician experience, and be bilingual in English and Spanish. A supportive corporate culture and multiple shifts are available for work-life balance.

Benefits

Flexible remote work environment

Supportive and inclusive corporate culture

Qualifications

• Pharmacy Technician experience.
• Minimum of 3 years of call center experience.
• HIPAA certification required.

Responsibilities

• Serve as the primary contact for patients, pharmacies, and medical professionals.
• Provide initial support for customer requests via various communication methods.
• Document resolution details and escalate unresolved issues.

Skills

Customer Service

Bilingual in English and Spanish

Problem Resolution

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity to transition from a contract role to a full-time employee
- Flexible remote work environment
- Supportive and inclusive corporate culture
- Chance to enhance patient outcomes and contribute to innovative healthcare solutions
- Multiple shifts available for work-life balance

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals regarding Opus Health programs
- Provide initial support for customer requests via telephone, email, fax, or other communication methods
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolution details and escalate unresolved issues to the appropriate team
- Identify operational challenges and suggest recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience
- HIPAA certification
- Minimum of 3 years of call center experience
- Bi-lingual in English and Spanish

How to Stand Out (Preferred Qualifications):
- Experience in medical claim processing
- Additional customer service certifications

#HealthcareServices #PharmacySupport #RemoteWork #CareerOpportunity #BilingualJobs

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