Bi-lingual Healthcare Customer Service Rep - Remote

Teleperformance; Myrtle Point (OR); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading customer service company is seeking bilingual (Spanish and English) candidates for a remote customer service role. You will connect with customers through various channels to resolve inquiries and meet sales objectives. The position requires a high school diploma and at least 6 months of customer service experience. This role offers competitive wages, benefits, and opportunities for career advancement.

Benefits

Competitive wages

Full benefits including medical, dental, and vision

Paid training

Employee wellness programs

Qualifications

• Minimum of 6 months of customer service experience.
• Typing speed of at least 25 words per minute.
• Comfort with desktop computer systems.

Responsibilities

• Field customer inquiries in both Spanish and English.
• Resolve inquiries via phone, email, chat, and social media.
• Meet sales objectives as defined by the employer.

Skills

Bilingual in Spanish and English

Customer service experience

Ability to work independently

Superior negotiating skills

Education

High School Diploma or GED

Job description

Why consider this job opportunity

• Competitive wages and full benefits, including medical, dental, vision, and 401k
• Paid training and paid time off
• Opportunity for career advancement, as exemplified by the Chief Client Officer's journey from agent to executive
• Work in a collaborative and engaging environment with diverse interactions
• Flexibility of working from home, allowing for a balanced work-life integration
• Employee wellness and engagement programs to support personal and professional growth

Job Responsibilities

• Field customer inquiries in both Spanish and English, providing innovative responses to questions, issues, and concerns
• Connect with customers via phone, email, chat, and social media to resolve inquiries
• Calmly de-escalate issues and escalate interactions when necessary
• Track call-related information for auditing and reporting purposes
• Meet sales objectives as defined by the employer

Qualifications

• What is Required (Qualifications):
• Bilingual in Spanish and English
• Minimum of 6 months of customer service experience
• At least 18 years of age
• High School Diploma or GED
• Ability to type a minimum of 25 words per minute

Preferred Qualifications

• 6 months of call center experience
• 6 months of sales experience
• Comfort with desktop computer systems and Windows operating systems
• Ability to work independently and remain composed under pressure
• Superior negotiating skills

#DigitalBusinessServices #CustomerService #WorkFromHome #CareerAdvancement #BilingualOpportunity

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.