Bi-Lingual French/English Dispatch Phone Agent

Equine Network LLC; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

Equine Network's Safe Travels Motor Club is hiring a Bi-Lingual French/English Dispatch Phone Agent. In this key customer service position, you will handle calls, coordinate roadside assistance, and ensure high customer satisfaction. We're looking for passionate candidates who thrive in a fast-paced environment!

Qualifications

• Fluent in French and English, both verbal and written.
• Strong organizational skills and attention to detail.
• Reliable, punctual, and able to work well under pressure.

Responsibilities

• Answer incoming calls from members needing roadside assistance.
• Dispatch calls to service providers and follow up on their progress.
• Assist members with basic RV tech support and manage urgent requests.

Skills

Organizational Skills

Attention to Detail

Bilingual Communication

Data Interpretation

Multitasking

Education

High School Diploma or Equivalent

Tools

Computer Systems

Office Technology

Job description

Equine Network's Safe Travels Motor Club is seeking a dedicated Bi-Lingual French/English Dispatch Phone Agent to join our Roadside Assistance team. In this vital customer service role, you will confidently and calmly handle incoming calls from members in need of roadside help, coordinate dispatch of service personnel, and ensure prompt, efficient solutions for our clients. You will be the critical link between our members and field teams, helping maintain high satisfaction and smooth operations.

Key Responsibilities

• Answer incoming calls from members needing roadside assistance, gathering accurate vehicle and situation information.

• Dispatch calls to in-network service providers; occasionally negotiate and coordinate with out-of-network providers for best pricing and estimated arrival time.

• Follow up on dispatched calls to confirm timely arrival and job completion.

• Prioritize multiple urgent calls and manage tasks efficiently under pressure.

• Assist members with basic RV tech support and escalate complex calls as needed.

• Maintain effective communication with clients, providers, and team members in both French and English.

• Adhere to schedules, company policies, and procedures, including required breaks and time management.

• Stay current with internal communications via Teams channels and chat.

• Support colleagues and contribute to a positive team environment.

Qualifications

• High school diploma or equivalent preferred.

• Fluent in both French and English (verbal and written).

• Strong organizational skills and attention to detail.

• Ability to interpret data, draw conclusions, and think outside the box.

• Comfortable managing multiple inbound calls and prioritizing urgent requests.

• Proficient with computer systems and office technology.

• Reliable, punctual, and able to work well under pressure.

How to Apply

If you are a skilled communicator in French and English, passionate about customer service, and ready to thrive in a fast-paced environment, we want to hear from you! Apply today to join Safe Travels Motor Club as our next Bi-Lingual Dispatch Phone Agent.