Bi-Lingual Customer Service Representative (Spanish & English)

Lendnation; Kansas City (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus program

Paid time off

Paid holidays

401(k)

Dental insurance

Health insurance

Health savings account

Vision insurance

Life insurance

Employee assistance program

Referral program

Job summary

QCHI (LendNation) is hiring a full-time, bi-lingual (Spanish/English) Retail Sales Customer Service Representative at Branch 3252 in Kansas City, MO. The role focuses on customer service, cash handling, and loan initiation in a busy retail setting.

The ideal candidate communicates well, maintains reliable attendance, and can work rotating shifts, including some Saturdays. Eligible to work in the United States is required, with full-time benefits and a supportive team environment.

Qualifications

• Bi-lingual in Spanish and English.
• Excellent customer service skills.
• Cash handling experience.
• Ability to operate computers and standard office equipment.
• Reliable attendance and punctuality.
• Must be 18 years of age and eligible to work in the United States.

Responsibilities

• Process cash transactions for customers and initiate loans.
• Contact customers about past due payments and manage follow-ups.
• Work rotating shifts, including some Saturdays; Sundays off.

Skills

Bilingual Spanish-English

Customer service

Cash handling

Computer skills

Dependable

Job description

Lend Nation is looking for an energetic, positive Full-Time Bi-Lingual (Spanish & English) Retail Sales Customer Service Representative to join our team!

This position will be located at Branch 3252, located at 6501 Troost Ave, Kansas City, MO 64131.

This Customer Service Representative position is a full-time retail sales entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills! Must be bi-lingual in Spanish.

As a Customer Service Representative You Will

• Complete cash transactions for our customers
• Initiate customer loans
• Contact customers about past due payments
• Work rotating shifts and some Saturdays. You will have Sundays off!

As a Customer Service Representative you will need to bring:

• Excellent customer service skills
• Cash Handling experience
• Ability to operate computers and standard office equipment preferred
• Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
• Ability to work with minimal supervision
• Reliable attendance is an essential requirement of the position
• Must be at least 18 years of age
• Must have proof of eligibility to legally work in the United States

We Offer Our Customer Service Representatives

• Monthly bonus program
• Steady hours, Paid Time Off, Paid Holidays

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Benefits available to full time employees. Each benefit available at varying lengths of employment.

About The Company

QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.

QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.

The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.

Geographically, QCHI’s headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website.

This is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!

QCHI / LendNation is an Equal Opportunity Employer

Customer Service Representative