BHS Operations Supervisor

Vanderlande Industries B.V.; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Vanderlande Industries B.V. is seeking a BHS Operations Supervisor to lead on-site activities at our baggage handling system. You will supervise operators and contractors, ensure contract quality, and coordinate with maintenance teams and clients to keep operations running smoothly.

The role requires 4+ years in a similar environment, strong leadership and communication skills, and willingness to work nights and weekends when necessary. A valid driver’s license is required.

Qualifications

• 4+ years operational experience in a complex conveyor system or similar environment.
• Experience leading on-site teams and coordinating with clients.
• Proficient in MS Office and reporting tools.
• Ability to work independently in a fast-paced, high-pressure setting.
• Willingness to work nights, weekends, and holidays when required.
• Valid Driver's License.

Responsibilities

• Supervise a small on-site operations team including operators and contractors.
• Ensure on-site operations meet quality standards per contract.
• Manage system issues with maintenance and operations teams and customers.
• Conduct daily status meetings with clients and generate reports.
• Set up and maintain work schedules to fulfill contract deliverables.
• Oversee maintenance and operations of the Baggage Handling System.
• Lead safety meetings with Airport, TSA, and airlines as needed.
• Drive process improvements for operational performance.
• Prepare monthly contractual reports and act as a safety advocate.

Skills

Team Player

Adaptable

Communication skills

Problem Solving

MS Office

Leadership

Education

Bachelor’s Degree in Operations or Engineering

Tools

MS Office

Job description

Job Title BHS Operations Supervisor Job Description

Essential Functions (Job Duties and Responsibilities):

• Supervises a small group of diverse operational employees, including Control Room Operators, VSS Operators, Contractors, and/or Unjammers
• Ensure quality of operations executed on-site according to contract agreed with the customer(s)
• Manage system issues on-site with the maintenance/operation team and the customer
• Conduct daily meetings with client for the purposes of status reporting as required
• Setup and maintain work schedule to ensure fulfillment of contract deliverables and more.
• Assist the manager by overseeing and managing the maintenance and operations of the Baggage Handling System
• Act as VI representative for operational and safety meetings with the Airport, TSA, and the airlines when needed
• Work closely with VI personnel regarding site related operational issues
• Sets priorities, distributes work, monitors progress and quality
• Ensures all operational activities are executed properly and in time in a large and complex environment
• Implements new procedures and takes care of knowledge transfer
• Initiate and implement process improvements to ensure continuous improvement of the operational performance to the contract.
• Possesses good overview of the work to be done, determines the most efficient and effective working method.
• Anticipates problems, which disturb the daily operation
• Generate daily operational reports and conduct analyses of overall health of the baggage handling system
• Ensures that employees comply with the company rules, standards and key values at VI (acts as a role model)
• Assist the O&M Manager, and Operations Manager in formulating monthly contractual reports
• Acts as a Safety Advocate
• Manages the daily operation, leads and sets direction of the team
• Maintains and enforces policies and procedures including but not limited to: Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, etc.

Required Education and Experience:

• At least 4+years operational experience in all aspects of a complex conveyor system
• Experienced with MS Office
• Experienced with processes and procedures in on-site operational locations, preferably at airports
• Leadership experience, capable of working with teams
• Competent customer oriented professional who can work independently and accurately
• Ability to anticipate customer and team needs and act accordingly
• Willing to work long hours in a stressful environment at nights and on the weekends
• Valid Drivers License

Other Requirements:

• Must be able to attain and sustain an Airport I.D. Badge

Preferred Qualifications:

• Bachelor’s Degree in Operations or Engineering preferred
• Airport and Warehouse Operations experience
• Conveyor services or material handling services experience

Knowledge-Skills-Abilities (Competencies):

• Team Player
• Adaptable
• Strong Verbal and written communication skills
• Working knowledge of computers and equipment
• Ability to work under pressure
• Ability to Problem Solve
• Ability to build relationships with key players
• Organizational and time management skills
• Capable of analyzing issues and developing solutions
• Strong work ethic, technical affinity, ability to grow and mentor
• Ability to be creative and innovative, and overcome objections and turn them into opportunity
• Confidence and professionalism in representing the Company
• Ability to manage, coach, and guide employees.
• Ability to have crucial conversations
• Ability to build relationships with key players
• Strong Microsoft office skills – Excel, Word Processing and Outlook

Position Type/Expected Hours of Work:

This is a full-time position. Schedule is driven by the needs of the operation. May be required to work nights, weekends, and holidays.

Supervisory Responsibility:

Supervises the BHS Operations Team and manages the client and stakeholders relationship with excellent customer care

Work Environment and Physical Demands:

The work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job. The Operational Supervisor works in a secured baggage handling area, control room, or airfield. They often must meet strict deadlines to maintain flight schedules. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to reach with hands and arms. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee at times will lift and/or move items over 25 pounds. While performing the duties of this job, the employee is working with and exposed to the baggage handling system, mechanical parts and vibration. The environment can also be loud because of aircraft engines and equipment.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Company Overview:

Every day, millions of people rely on Vanderlande without even knowing it. From baggage checked in at the airport to parcels on their way to someone’s doorstep, our automation solutions help keep the world moving. Vanderlande designs, delivers, and supports automation technology, operational software, and lifecycle services for leading airports and parcel operations worldwide. Across more than 100 countries, our customers rely on us to keep their operations moving reliably, efficiently, and sustainably. Behind every solution are the people who make it happen. At Vanderlande, how we work matters just as much as what we deliver. Our values, Every Day Better, We Care, and Team Play, guide how we collaborate, support each other, and create value for our customers. Here, you can work with colleagues across disciplines and cultures, contribute to work that makes a difference, and build your future in an organisation that invites you to grow. Explore what is possible at Vanderlande and discover how you can make an impact. Aspire. Grow. Achieve. Together.