BHOM Assistant General Manager

B.HOM Student Living; Boone (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player seeks an Assistant General Manager to support on-site operations in a vibrant student living environment. This role involves collaborating with the General Manager to achieve financial and operational goals while ensuring exceptional customer service standards. You'll engage with residents and staff, manage collections, and oversee compliance with regulations. The position offers a chance to contribute to a dynamic team dedicated to enhancing resident satisfaction and operational excellence. If you're a motivated leader with a passion for property management, this opportunity is perfect for you!

Benefits

3 Weeks of Paid Time Off

Birthday Paid Day Off

Paid Volunteer Time Off

13 Paid Holidays

Paid Leave

Sabbatical

Education Reimbursement

Employee Assistance Program

Qualifications

• Previous experience in property management is essential.
• Excellent verbal and written communication skills are required.

Responsibilities

• Assist the General Manager in managing on-site operations.
• Ensure compliance with local, state, and federal laws.
• Maximize revenues and manage collections effectively.

Skills

Property Management Experience

Customer Service Skills

MS Office Proficiency

Communication Skills

Supervisory Skills

Self-Motivation

Social Media Skills

Education

Bachelor's Degree

Tools

Property Management Software

Job description

Job Details Level: Experienced Job Location: Boone Student Living - Boone, NC Position Type: Full Time 30-40 hours per week Salary Range: $21.00 - $24.00 Hourly Job Shift: Day - including weekend and oncall

BHOM Student Living has an established foundation of experience, resources, and partnerships which we acquired over the course of our 37-year history. At BHOM, we understand that great customer service is what keeps residents satisfied and that great service comes from engaged, happy, and well-trained team members. We continue to recognize that we are only as strong as each individual employee, and we value our employees by providing a strong benefits package:

• 3 Weeks of Paid Time Off
• Birthday Paid Day Off
• BHOM Gives Back (Paid Volunteer Time Off)
• 13 Paid Holidays
• BHOM Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Position Summary:

The Assistant General Manager is responsible for assisting the General Manager with the management of all on-site operations and achieving property financial and operational objectives as defined by management. Duties include ensuring all traffic, prospect, leasing, renewal and revenue data is accurate, producing daily, weekly and monthly activity and operating reports, and correctly maintaining resident files. The position also works closely with the General Manager and other managers to ensure that all activities are conducted in compliance with local, state and federal employment, housing, safety, landlord/tenant and real estate laws.

Essential Job Functions:

• Work with the General Manager and other members of the property team to maximize revenues and adhere to budgeted cost parameters. This includes ensuring financial information and various analyses (ongoing revenue and expense items) are materially correct.
• Work with office staff and collection agencies to manage collections. Oversee that all revenue data is posted correctly on all applicable management software. Oversee the billing of all additional rental income.
• Take service requests from residents and work with maintenance team to ensure adherence to customer service standards. Work with on-site staff so that resident issues are dealt with in a timely manner and that proper follow through is complete. Always place resident needs and requests as a number-one priority and follow up with the resident to assure satisfaction.
• Work closely with the General Manager to ensure operational standards and procedures are established, implemented and monitored.
• Assist Resident Life Director with scheduling, organizing and hosting resident functions.
• As required, show and lease apartments; as well as inspect units, common areas and property to ensure adherence to property standards.
• Maintain awareness of customer acceptance and satisfaction.
• Work with legal counsel and local officials to perform evictions as required.
• Keep abreast of industry trends and local market conditions.
• Compile data for special and periodic reports as requested.
• With General Manager, train and develop on-site team members according to company policy and procedures.
• With General Manager and team, schedule turn keys and ensure apartment units are available for scheduled move-ins.
• With General Manager, ensure adherence to Company and state safety standards, policies and procedures. Work with the General Manager to ensure that all safety inspections are completed as required and comply with Company key control policies.
• Other duties as assigned.

Minimum Qualifications/Skills:

• Previous experience in property management.
• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe mandated by state law.
• Proficient in MS Office applications and strong, demonstrated computer technology skills (including social media use).
• Excellent verbal and written communication skills with the ability to present thoughts and ideas clearly.
• Ability to communicate effectively with all levels of staff and supervised team members.
• Customer-centric focused personality.
• Ability to effectively supervise and motivate staff members.
• Self-motivated and self-directed with the ability to work without direct supervision and under varying degrees of pressure.
• Knowledge of and experience with applicable software.
• Ability to assert oneself with a high level of self-confidence.
• Perseverance to accomplish and successfully implement long-term goals.

Desired Qualifications/Skills:

• Bachelor’s Degree.
• Previous experience in student housing.

Work Schedule: Generally, 9am-6pm, Monday-Friday, with extended hours and/or weekends being required as scheduled, or as needed to meet business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job generally operates in a professional office environment but may also occasionally operate in an outdoor environment. While performing the duties of this job, employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, constantly operate a computer and other office equipment, communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds.

This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.

The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.